I have spent over an hour today on hold trying to get to talk to someone about getting a billing receipt. The "virtual assistant" is a joke. It did not recognize my name and when it asked what I wanted, I said, "a billing receipt" which would then send it into explaining the billing section of the website which does not help me at all. This happened twice. I am very dismayed with this company at this point in time and am seriously considering dropping them.
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