About RobertF208

RobertF208 · ‎12-18-2021

I have some segment queries and even though I refresh contacts and it says I have 42 (for example) people who meet the criteria, when I click on the segment it lists no actual names. It previously would show me the names of contacts that met the criteria. However, if I choose the option to add the people (that I can't see) to a newly created list, it will allow me to see the names when I go into lists. I chatted with your help desk and apparently the help desk person could see the segment results just fine but they do not show up on my screen. How can I fix this. Segments used to work just fine for me but this problem started a couple of months ago.

RobertF208 · ‎11-28-2021

I have a bunch of segment queries and even though I refresh contacts and it says I have 13 (for example) people who meet the criteria, when I click on the segment it lists no actual names. It previously would show me the names of contacts that met the criteria. I have tried deleting the segment and re-creating it with a different name but the same criteria and the same thing happens. However, if I choose the option to add the people (that I can't see) to a newly created list, it will allow me to see the names when I go into lists. Why won't it allow me to see who is in the segment without putting them in a list?

RobertF208 · ‎10-25-2020

Thanks for your help. I will export, update data in the csv, and then re-import. That way I can see what is already in the field. Do I have to export all the fields I have or just Name, Email, and the field(s) I want to update?

RobertF208 · ‎10-24-2020

I have a custom field "Last year joined" for my club membership contact list. I would like a way to update that data for all of the members who have recently rejoined. Do I have to go into each individual member to update that data field or is there a way to add the updated year info into the custom field in multiple contacts. If there is not a way to update a custom field for multiple selected contacts simultaneously, then I will have to go back use tags instead of custom field since I know I can tag multiple members at once with the same tag. Any help or comments would be useful. Thanks in advance.

Segments working but not showing contacts on my sc...

Segments not showing contacts

Re: How to add custom field data to multiple conta...

How to add custom field data to multiple contacts