About SueBailey

Do we really need to be voting for this, wen it should be a standard tool available to us?   We're told Constant Contact is the market leader, but if other companies as shown above can give their customers this information, why can't you?   Customers have been asking for this for years now, it does seem like it's available but you don't want to give us this information as we'd all reduce our contact lists accordingly.   We only want 'constant contact' with our 'constantly reading' customers, not 'constantly not opening' people! ... View more

  Thanks Jarrad, I've received and stored the email.   I think as you'll see from how long this thread has gone on, and the sheer discontent felt by people about how they're paying for lists with what seems a very common 50% or even much higher unopen rate, that something needs to be doneto:   A)  have a hugely improved tracking system - there are numerous companies like CC, and huge Britsh and US companies using these marketing programmes weekly or even daily - I get several! - and I can't believe they would put up with not actually knowing who opens their mails. There must be tools in this highly sophisticated technological age that can accurately track an record opened emails   placate and maybe recompense the people who like most of us, thought we would get accurate ( and much higher) results, and this is what we thought we were paying for!   C)  use the tools/technology  these larger companies use  - I think as you can see there is a feeling that many of us may try other companies and whilst on the whole the service an tools CC offer are great, this is obviously a really great source of ever growing discontent   D) if it can't be fixed, then why not make the bands MUCH cheaper or the 'leaps' to the next chargeable numbers MUCH higher, so we don't all feel, as we do now, that we are paying to mail people that we don't actually know if they respond and therefore aying actually quite a HIGH rate for customer?     I for one, recently went into the 5,000+ band. My open rates are showing as well above the industry average on the graphs, but the emails I send always appear to hover around the 1,000 open rate. Most are sent to very regular customers, all of whom have said they're happy to receive mails. Using a normal email programme we can get 'read' receipts, so why can a similar function not be used to monitor this type of mail?     And to finish, with the thought for the day maybe....   If the old fashioned postal service only 'appeared' to deliver a fifth of the mail we sent and didn't really know where the rest had gone,  I think you'd probably concur we'd have a reason to be unhappy - wouldn't you.....?       ... View more

Hi Jarrad   that would be great, thank you.   It's sue@andersonswholesale.co.uk   Regards   Sue ... View more

Hi Jarrad   I've not received the private message.   I'm quite happy though for you to post it as a public reply   Regards   Sue ... View more

   I think a lot of us are starting to feel this way, which is a shame, as generally the service is good.   HOWEVER  - I was niggled recently too, to have signed up for the survey programme,and cancelled it - as I was told I could - after sening the survey, only to find I can't actually view the results afterwards unless still signe up for it!   To be fair, I found out AFTERWARDS could have exported them into a spreadsheet before cancelling it, but why should we have to? I thought the whole point of CC was it was a one stop centre for seeing and storing the reults - we don't need to export the results of anything else to view it, and if we are an ongoing customer paying a monthly fee with this as an add on, surely we should be able to store results gained from a survey we paid for??   Maybe it is time to look elsewhere too..... :smileymad: ... View more

''First they put it right in every customers face that they want CUSTOMER feedback to drive innovation and product upgrades/changes. Second, they listen (my "account manager" is abysmal). Third they have a feature that will automatically delete subscribers that dont open your emails within a set number of campaigns (5, 10, 15 ,etc)''.   I would welcome this, this is exactly what I would want to save me sending emails which are never opened, and more importantly NOT PAYING for emails which are never opened!   Thanks for the information BryonW, it seems I and many others may also follow suit and demo Benchmark for a potential switch if this isn't something CC can deliver but they can ... View more

It would indeed be really helpful to have a list of people who never open the emails.   Whilst I understand there may be a slight chance that those opening the emails are not recorded if the pixel is not traced, I am in the same situation as a previous respondee - I am near going into another price bracket, and wish to clean up my list to ensure I only send to those who ARE opening the emails.   It really would be helpful to everyone using CC to be able to do this.   I've just tried using the method suggested here, as I asked exactly the same question to CC customer service and had quite a detailed step by step reply, but it doesnt seem to work.   Surely with all the sophisticated measures CC have put in place, it is a simple thing/column  to add into response reports, and if we see can therefore see someone has NEVER opened an email, we can remove them from a list?   Like someone else said, it would make us recommmend CC to others even more (as I have on several occasions already!) ... View more