About Eric_G

Hello, Thank you for posting. I apologize for the confusion here. Are you trying to access the other bounce categories, such as Undeliverable? If so, this can be done by clicking on the button to the right side of the grey toolbar on the bounce report. This will allow you to change the category to view the other emails that bounced. Please let me know if you were referring to something else. ... View more

Hello, Thank you for your feedback. Would you mind elaborating on this point? Is there confusion on how to go about accessing the bounce report? Is the report harder to read? Any additional information that you can provide would be greatly appreciated. ... View more

Hello, Thank you for your feedback. This is a great suggestion! Please vote on this and any other topics you would like to see implemented. ... View more

Hi Vincent, Thank you for your feedback. I'm sorry to hear that you are not liking the new upload interface. Would you mind providing more information about what specifically you don't like about it? ... View more

Hello, Thank you for your feedback. I'm sorry to hear that you are finding the new system unworkable. Would you mind providing more information about the process you were following when the lists seemed to "erase" themselves? Are you creating new lists and then having trouble locating them in the view on the left side of the contacts page? With more information, I'd be happy to look into what may be happening here. ... View more

Hello, Thank you for posting. I appreciate your feedback on these topics. We are currently looking into providing the options of seeing more contacts per page, as well as more customization in the columns you see. You can, however, change the view to show "Date Added" and "Source" instead of City/State. This can be access by clicking on the gear icon to the top right corner of your list.     You also make a great point about reducing the vertical spacing that each contact occupies. Please continue to vote on this and any other topics you would like to see implemented. ... View more

Hello, Thank you for your feedback. We are currently looking into the possibility of being able to edit or delete notes. Please vote on this and any other topics you would like to see implemented. ... View more

Hello, Thank you for posting. I appreciate your feedback on being able to customize the columns. Regarding being able to edit the Company for a particular contact: try clicking on the name of the contact instead of the Company Name, when you are viewing this contact among a list of others. Clicking on the name will bring up the contact's details and allow you to remove/edit the Company, while clicking on the Company name first will take you to that Company Profile, which shows you all contacts associated with that Company (which is why it was requiring an entry.) I hope this helps. . ... View more

Hello, Thank you for your feedback! This is helpful information to know and thank you for providing the name of another potential payment gateway we may be able to connect to in the future. Please vote on this and any other ideas you agree with. ... View more

Hello, Thank you for your feedback. This is a great suggestion. I can certainly see the value in being able to see that. As a work around to this issue, it could be helpful to export your contacts. This will provide you with a column that lets you know what list(s) each of your contacts may be in. ... View more

Hello, Thank you for your feedback on the bounce management reporting. This is a great suggestion and great information to know. Please continue to vote on this and any other topics you would like to see implemented. ... View more

Thanks for the feedback, Dave! ... View more

Hi Judy, Thank you for posting. I'm really sorry for the frustration this is causing. At the moment, the ability to sort by date added is not available, however we are looking into implementing this field again. As for sorting by last name and email address, this can be done by clicking on the column headers Name and Email. Click on the Name column header gives you the option to sort by Last Name and clicking on the Email header allows you to sort alphabetically by the email address. We are also looking into modifying the number of contacts you can view per page, as well as possible improvements to paging options. Your feedback on this is really helpful. Please stay tuned for updates on these topics and please keep voting on these topics that you would like to see implemented. Your patience is very much appreciated as we continue to make updates. My apologies once again for the frustration. ... View more

Hi Jude,   Thank you for the feedback! I'm glad you like it! Yes, you can sort by last name by clicking on the Name header at the top of your list. This will give you the option to sort by Last Name in descending or ascending order. You can even sort by email address by clicking on the Email header as well. I hope this helps! Thanks again for posting. ... View more

Hi Constance, Thank you for your feedback. I'm really sorry for the annoyance this is causing. By default, it does sort by First Name, however there is an option to sort by Last Name and by the Email Address as well. By clicking on the Name or Email column headings, you will have the option to change how the list is sorted. Below is an example of how to do so. I hope this helps! ... View more

Hi Robert, Thank you for your feedback! The lists do default to sorting by First Name, however the sort order can be changed when you are on a list to sort by Last Name or email address. I hope this helps! Please continue to vote on any topics you would like to see implemented. ... View more

Hello, I apologize for the frustration this is causing. This is really great feedback! Please vote on this and any other topics you would like to see implemented. While this may not help to accomplish all that you've mentioned, clicking on the Name and Email bars at the top of your list can help to change to the sort by last name and email address. ... View more