About SarahB15

The last time I sent an email that I wanted to personalize, I discovered that the generic greeting (for the subscribers whose first names we do not have) would not recognize an apostrophe. In place of the Dear {First name}, I wanted to say, "Dear Friend of St. Stephen's Church." Could not do it. I spent lots of time with customer support and they finally conceded they didn't know why it was happening and did not yet have a solution, but they'd work on it. Now it's time for a year-end giving email, and the same thing is happening. So I guess it's safe to say this issue is way down the list. I'm using a third generation editor, so can't look at the HTML. Anyone else have this issue and figured out a workaround? (Sorry--I'm not going to say "Dear Friend of St. Stephens Church" without the apostrophe.) Also, Constant Contact: an apostrophe is a pretty basic punctuation mark.  ... View more

Once again, for the umpteenth time...I so wish CC would allow me to check a box (on any number of things) that remembers my choice so I do not need to see the same pop-up every time I go from one screen to another, or un-check the same default over and over. I've suggested these things many times in the past. I'm always told you'll inform your engineers, but nothing changes. The latest example is the pop-up window inviting me to review my stats for the past year. I have looked at them, thanks, so WHY does the pop up window keep appearing? Please, please stop. Do you really not have the capability to allow your customers to select certain preferences that will be retained/remembered? I cannot imagine this is so. ... View more

One of the most frustrating things about Constant Contact is the inability to select a filter or option or default, and have to make the same choice over and over and over. Why is CC seemingly the only online vendor I use that won't "remember" or store my choices? I have raised this issue numerous times and have never gotten a satisfactory response. ... View more