Hi Nick, Just wanted to let you know that our nonprofit has been a loyal Constant Contact customer for nearly ten years now. When I was first hired, I was the one who suggested that we use your service because it had always worked well for me in my previous employment. This issue with not being able to segment by tag if there are over 10,000 contacts is going to be the end of our long-standing relationship. It is absurd that a service we purchase to help grow and segment our mailing list now is prohibiting us from doing either. After suffering through your automated support each time I call and then being told different stories by different reps ("There's no restriction on tags over 10,000 contacts - who told you that?" - Amber; "I see here that it is listed as a feature request...The only workaround is to turn your tags into lists." - Juan, and others whose names I don't have the patience to look up right now, as this has been going on for some time.) and still having no resolution and no timeline for change, with no offer of any credit to our account and no offer to expedite this matter, I am more than frustrated. Constant Contact should train its reps to tell the truth - that Constant Contact has no intention of fixing this. Regretfully, I have no choice than to recommend to my Board of Directors and CEO that we switch email services.
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