About Jared_M

Hi, This is a known issue where the select all button is not working properly. I want to apologize for this but until this is fixed you can manually select each tag or the tags you want and it will add them correctly. Only the select all button is not working correctly. Please continue to vote if you are running into this issue! ... View more

Hi Leon,   I am sorry for the issues this has caused you.  This is something that we are currently working on resolving and I will keep you posted with our progress.  Please continue to vote if you agree! ... View more

Hi Jackie,   I am sorry for the trouble this is causing you.  Do you have any of the 50 email addresses you deleted in memory so you can try searching for them?  I believe the contacts could possibly be on another list or there could have been a lag in the removal process.  Can you please check to see if they are in the account by searching one and if so where are they located? ... View more

Hi Monika,   Sorry for the issues this has caused you.  This is something we are looking into and are aware of, sometimes adding a new contact to the list will refresh the number but the true number is on the right side.  I will keep you posted when we hear anymore about this.  ... View more

Hi Adam,   I am sorry for the inconvenience that this has caused you.  At this time we are working on improving the reload to get you back to your last working area.  Also for bounces at this point I would suggest to export the bounces into excel or to create a new list of just the bounced addresses over your past 5 emails and then send to them.  From there if they bounce again you can remove them from the account.  We are always looking to make the product better so any input or feedback is greatly appreciated.  ... View more

Hi Lisa,   I am sorry for your frustration.  What browser are you using to open up your reporting?  Also can you try another browser just to check if that is the issue?  Finally what is the length of wait time you are experiencing? ... View more

I am sorry this functionality is not there anymore Stacy. This was more of a browser caching feature on the web browser you were using. As a workaround you can do a large export and add all of the custom fields in the excel spreadsheet then you can reimport it. If you would like to see this back please vote if you agree! ... View more

I am sorry for the confusion this has caused.  It sounds like you are viewing the "Recommended for Removal" bounce list. There is a drop down menu at the top of the list that will allow you to view all and remove the filter. Just so you know, the system will now give you a list of contacts that are recommended for removal. If you would like to learn more about this feature check out this FAQ: What is in the recommended for removal category? ... View more