I meant having trouble tracking you....  ... View more

Who are you switching to? Can you cc to email illawarrapastors1@gmail.com I'm having tracking you! Darryl ... View more

I have been nagging CC for years about having this feature. It seems the official direction to "help" us poor users is to simply create better spam, not to actually manage our contacts. I had a chat to one support person who would 'refer it' up the line.  I did have a bit of credibility because our opening rates are apparently good at around 70%. I do need this tool now, not just to delete but understand what is happening, especially as it's not the same 30% who don't open each of our (monthly) campaigns I suggested a simple spreadsheet in columns, one for each campaign, say for the last 10 or so. The contact names were down the left. All boxes were colour coded. Green for open, red for did not open, black for bounce. So easy to see everyone in one glance, prioritise and follow up as required. All too easy.  It seems to be out of CC's thinking that some customers want to actually manage and improve their opening rates beyond a 'base line' Darryl  ... View more

I receive regular 'all star' awards which gave me a free lunch, well, not quite, but a free chat with someone in the think tank. Below is my query which I was encouraged to share: I have a simple system with just 200 contacts. I’ve levelled off with around 70% opening rate. I regularly laboriously go through the list name by name to try to understand how each person is tracking. I then scribble notes of who I should follow up. By the time I get well into it, I have no chance of remembering if they are falling, rising, spasmodic, or what. It’s nigh on impossible. The system needs a simple performance spreadsheet. Contacts down the left Columns headed by each mail out. Green box means opened. Red box means unopened. Black box is bounced. (or similar) You get the idea. I then can scan the whole sheet, paying special attention to the red boxes. More than 3 in a row means they fall into my “to do” list of people to contact. For me, it’s not about generating better ‘spam’ using clever marketing tools. It’s about better management of my existing contacts. It’s not as simple as simply deleting those with red boxes, they could be the ones I want to reach out to. Also, given that probably 80% of people open around 80% of the mail outs. There are a minority who are spasmodic readers, and it all varies between editions. People and numbers are funny things! This is the reply: Hello Darryl, While we do not currently have any reporting that matches your description, it certainly would be a fantastic report to have! I can add your idea to our database of customer requests for our developers. We really appreciate your specific feedback on how this feature can be improved. We definitely encourage you to click the Feedback button in your account and let our developers know your request directly too! If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can! ... View more

I had a chat to a nice one on one chat to a lady at CC who said it was a good idea but wouldn't happen. I sensed that they were fixated with how to sqeeze the most out of what the mail outs looked like, not how to manage the responses. I want to simply track at risk contacts and improve my opening rates through my 65% ceiling. I'd like a spreadsheet with opening performance against each contact. A simple, colour coded open, did not open, bounce box for each contact in columns say for 10 campaigns would be fantastic.  Its about continouus improvement, not producing the best spam. Darryl  ... View more

Good luck, no one is listening... ... View more

Yes, I'd say no one is listening. They have some good stuff, but can't seem to move up the quality ladder where incremetal improvemant demands a bit more engineering.  I certainly hope is not just "stuff the customer" thinking.  If it's about money, make it work better and people will pay a few bucks. I can't improve my results now untill the reporing tools improve. I've never had any feedback on 2 requests in the past to provide a simple colour coded (open, did not open, bounce) spreadsheet with names listed down and publication editions accross the top. Is anyone out there clever enough to do a patch on CC's skeleton? Anyone recommend a better business to deal with? Darryl ... View more

I've only got a relatively small contact list of around 200 people. At the moment we are leveled off at betweem 60% and 70% opening rates. I want to push through this barrier, but gettng the information is cumbersome. What I need is a spreadsheet with names down the left and campaigns accross the top. We simply colour the opens in say green, did not open in red, and bounces in blue. I could then instantly see everyone and determine follow up priorities and actions depending on a contacts individual history At the moment I have to open each one individually, take notes and try to remember what that profile looked like historically I have mentiond this to Constant Contact before, but maybe if this group thought it was a good idea, we may be able to lend a voice and be heard. Apart from that I find this service fantastic and meets our needs perfdectly. Darryl, Australia ... View more

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