@William_D @Zoe_h @Frankie_P: This is an outrageously unprofessional, incompetent and self-immolating action by Constant Comment (CC). Since the beginning of the computer age 30 years ago, every software application had the ability to make copies of its output files, to permit creating drafts, modifications, updates, etc. And since back then as it is now, nearly everywhere else in the world of software apps new application versions, upgrades, etc. can ingest the output of previous versions and provide updated versions. If CC wants to stay in business at all, CC should provide more than promises of phone support for dealing with this on lines that go unanswered. CC should refund to all subscribing customers a free month's subscription, as a partial compensation for enduring this painful transition. And CC should ASAP crank out and execute a script to translate all CC subscribing users' existing past recently used (within say past 6 months) campaign layout files to versions compatible with the new editor. The latter should be done gratis and immediately or sooner. As many users' comments have mentioned, we were accustomed to quickly copying an existing previous campaign and revising it, so we did it just before it needed to go out. Now many or all business users of Constant Comment are likely to suffer lost clients and/or revenue due to this nasty surprise delay.
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