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In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET. Visit our Help Center to see all of the ways you can find answers to your questions.
Hi, we are posting a YouTube video in our email each week and when we use the YouTube link it puts in black bars above and below the video (even though our video is 16:9 natively and does not contain these). I know we could manually save a preview image and put a play button on top in use that instead, but it's much quicker to just use the YouTube link. Is there a reason you force the black bars above and below every video? It's really annoying and since it's 2019 it seems like this should be adjusted to accommodate 16:9 video. Thanks in advance for your help with this.
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