About TimothyT4

The prior platform allowed us to identify the contacts that couldn't be added to a list, presumably because they opted out at a prior time. Now this feature is not available. Why not? Please consider making this available in the future. ... View more

Sorting contacts by subscribe date is available for Contact Management, why can't the list selection for email distribution be chronological as well??? Right now, it is only alphabetical. ... View more

Again, I am asking why did the new software platform re-order my 100+ lists? I had them listed chronologically for a reason. Now, without my permission the new software program has re-sorted them so they are alphabetical. I don't want them this way! Your software developers are hijacking your business. Someone with a marketing background needs to supervise the changes before they are implemented. From a disappointed long-time customer! ... View more

I agree with Carolyn. I have 113 lists and have been complaining to CC for weeks. How dare they alter our lists without permission? Their response was that the list was chronological, so how could it have any relevance. I wsa also told we can NEVER get the prior list order back, so don't count on it. Well, obviously CC doesn't know about their clients needs. Did they conduct any focus groups before they let their engineers hijack the company with ideas that they thought were appropriate?   The latest problem is with the "Select All" button when adding a new contact. Do you realize that the "Select All" option malfunctions? When selected it DOES NOT add contacts to any specific lists..... Only to the general subscriber list. How convenient! This enables CC to charge you for the subsciber name but does not allow the subscriber to receive any emails. This is fraud!   The last time I tried to call customer service it took me 10+ minutes to get a live person (I was told that was because there are so many complaints with the new platform). During that time I opened a free trial with Mail Chimp. I will be experimenting with their product for future emails. How sad! ... View more

As a result of Constant Contact's new software platform, the 113 lists associated with our account were re-organized alphabetically without approval. The prior list is not retrievable. This has caused unnecessary work when issuing new campaigns. The order of the original list was intentional and grouped by category. Why weren't we given notice that the list order was changing? Or why weren't we given a choice to alphabetize it or not? As a 10+ year customer of Constant Contact, I am extremely disappointed in the lack of forethought. ... View more