I have been using ConstantConact at Lester Martin Jewelers for a little over 5 years. I currently have over 2500 email addresses in my list. I have rarely had an open rate over 50%. I am guessing that about 20% of my contacts have never opened any of my emails. Since there are no reports to tell you who didn't open, there is no way to find this out.
I would like to be able to run a report of contacts who have never opened an email and the date they were entered in to ConstantContact. With this ability, I could delete the contacts least likely to open my emails, increase my open rate, and save money.
This is the first true flaw I have seen in this program. I am and have been one of your biggest fans and promoters for many years. However, I feel the inability to run this type of report is one of those things that would make me say to a prospective user that they can do everything but manage your contacts.
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