i have contacts falling off the list as unsubscribed but no trail as to when or how. I have started 3 cases with CC and have yet to get a call back or an answer. This is a constant problem. ths latest one is I have a person with an 80% open rate since 2011 unsubcribe with no record as to when, but he unsubribed 5 hours before he opened the email. I have provided several examples and CC has waisted my time on the phone for upwards of 3 hours and not only no resolution, but no call back. I don't want to hear about forwarding an email and someone unsubscribing for them, as this has been proven not to be the case. Anyone else having an issue? I believe so, but somehow the issue doesn't make these boards.
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