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About PhilA
PhilA
Advisor
since
04-17-2011
04-19-2013
32
Posts
5
Kudos
0
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| Twitter Profile: | http://twitter.com/consected |
| LinkedIn Profile: | http://www.linkedin.com/in/philayres |
| Facebook Page: | http://www.facebook.com/pages/Consected/317298483416?ref=nf |
04-18-2013
07:41 PM
I'm not sure if I missed it in the list of endpoints... or is the EventSpot v2 API planned for the future? Thanks, Phil
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02-18-2013
09:41 AM
Thanks Shannon. That was the answer I was hoping for. Phil
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02-17-2013
07:25 PM
What is the maximum number of contact lists that can be created in a single account? Contact lists will be created through the API if this makes any difference to the answer. Thanks, Phil
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- Tags:
- Contact lists
07-23-2012
02:50 PM
Thanks Mark. The next event is being run tomorrow and we are hopefully going to collect multiple sets of information to support our observations. I'll get back to you as I find out more. Since it sounds like nothing related has changed on your end (and nothing changed here), we'll keep digging. Thanks, Phil
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07-23-2012
12:50 PM
I'm working with a client on synchronizing CTCT event registrants with a third-party database, then based on opt-ins, creating email campaigns through the API to communicate with these registrants. I'm using the standard Events API to get the registrant information, and if the registrant has not previously opted in to an email contact list I'm adding them to this through the PHP CCSFG form (since the API doesn't seem to allow a completely new email contact to be added). So, all that said, things seem to be working usually. The client has told me that over about the last week, the details they are seeing in the Event Registrant Details when looking at a registrants list after an event seems inconsistent with changes made to the registrant details before the event. I am concerned that maybe something has changed in the last week that is causing this. Perhaps: 1) you have moved to a more centralized list of event registrants 2) email contact lists and event registrant lists are being handled differently internally 3) by adding registrants to email contact lists we are doing something unexpected 4) the registrant details shown in the Events UI, the exported reports data, and the data registrant APIs are suddenly reporting different data even when called at about the same time. I'm sorry this is a vague in terms of actually investigating the problem. I'm just looking to see if there has been an internal change to CTCT event registrant and email contact lists (in the last 7-10 days) that could be causing me issues, since this could help us start looking in the right place for the issue. Thanks, Phil
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03-08-2012
03:14 PM
Hi Nick, Thanks for taking a look at this. Unfortunately the customer can't use the custom information section (the question must appear near the top of the form and the first set of custom question are completely used up by mandatory questions). I know that you can't answer this, but I'll ask anyway: any thoughts on when this might be resolved? Are we looking at March or later in the year? Thanks, Phil
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03-06-2012
02:49 PM
By the way - I was accidentally logged in under the customer account when I added the question. This is my real profile.
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02-09-2012
10:51 AM
1 Kudo
Maureen, Nice summary. I think it is worth pointing out that QR codes are very powerful, but you have to do them right. A common failure for many companies is to assume that a QR Code is a magic bullet, fixing everything that is wrong with your regular website and making it mobile friendly. I have several examples on my blog where companies have failed at this (good reading if you want to learn from their mistakes): Improving It: Aspen QR Code review - 100% fail! Improving It: QR Code Blunders #2: Heinz Ketchup - Our Turn to Serve Improving It: QR Code Blunders #1: Beck's Vier Ireland Phil
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08-23-2011
11:45 AM
1 Kudo
I have just tested the solution Ryan suggested, using headers. After some trial and error I got it to work. Bear in mind, event APIs (both list and event details) require lowercase content-type and accept headers. Registrant APIs have also been broken / enforced, but these for some reason only require the accept header. Since I'm not submitting any content in the event API, I don't really like the idea of adding a header indicating a content-type, and I don't like it breaking the HTTP RFC for being case insensitive. But it works for now. For anybody using the Ruby OAuth gem, here is an example of how to add lowercase headers to the Get request submitted against an access token: url = "https://api.constantcontact.com/ws/customers/#{username}/events"
headers = {'accept'=>'application/atom+xml', 'content-type'=>'application/atom+xml'}
res = @access_token.get(url, headers) Phil
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08-21-2011
05:15 PM
Ryan, I see for the first time in the API docs the requirement for accept: application/atom+xml I've been happily ignoring this requirement for months, so whatever is being passed in is the default OAuth headers from my Ruby gem (probably Accept: */*, which could be considered to be valid presumably). For a simple Get request, adding headers seems unnecessary. And since it wasn't enforced previously by the API, and other Constant Contact APIs don't request it, suddenly requiring it makes little sense, and seems inconsistent. I don't see the value, unless the developers are going to quietly sneak in other response formats in the near future (in which case a URI parameter requesting the required format would be way easier to handle, and would be inline with Google, Salesforce, Twitter and everybody else I've integrated with). So, my preferred solution to this is to remove the required headers, to take us back to where we were previously, and not try and match the documentation. My SCORE client is waiting on a solution, since they are not getting new workshops published on their new mobile websites, and are not getting reports of attendance, essential for their reporting to the SBA. Just so you understand why this is important to prioritize. Thanks, Phil
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08-20-2011
04:07 PM
The code I'm using is Ruby, using the oauth gem, which has been working fine for weeks. There is not very much to see, as it is a simple get request against an access token that was working successfully up until 2 days ago. username = '0017score' url = "https://api.constantcontact.com/ws/customers/#{username}/events"
res = @access_token.get(url) Phil
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08-20-2011
03:58 PM
Actually, I lied. I didn't change the headers in the right piece of code. But, until I can get some more information about what is being passed, I think it is worth noting the following. If I go to a new browser and enter the URL: https://api.constantcontact.com/ws/customers/0017score/lists It gives me a basic authentication prompt. I can login with the APIKEY%username and password format fine. If I go to: https://api.constantcontact.com/ws/customers/0017score/events in a fresh browser, I just get this response: Error 406: 'text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8' is not supported Based on the fact that the events API appears to be broken, I'm not going to make changes in my code. Once we have the ability to get the events list using basic authentication I'll try again. Phil
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08-19-2011
07:52 PM
Sorry, that doesn't fix it
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08-19-2011
05:44 PM
This is it: https://api.constantcontact.com/ws/customers/0017score/events
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08-19-2011
04:40 PM
Hi, I have just checked in on an automated process that gets event lists and event details for my client (username 0017score) and I'm getting an HTTP error as the event list response: 406 Not Acceptable -- EDIT -- I'm getting this back in the body of the response: Error 406: '*/*' is not supported Could somebody elaborate on what is going on here. Nothing has changed in the client code in over a week and it was last working fine yesterday. Thanks, Phil
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08-02-2011
12:24 PM
I'm getting a 500 error retrieving the details of a registrant: username for API call: 0017score event ID: a07e4dhub5q76d3d944 registrant ID 001GFoblkIUYHAifpuYZHfFAoFV8pAjYvCVPXmShDPXioQRZjT6nL3QqLDdewzuTfVP When I look at the Constant Contact UI, I'm getting an error when I look at the details of this registrant, so there is obviously a problem with the system. Please resolve this. Thanks, Phil
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08-01-2011
04:39 PM
Thanks. I'll code it that way for now, since it shouldn't break (I hope) when the defect is resolved. Phil
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07-29-2011
03:09 PM
I'm using the event registrant list API to get the list of registrants for an event. I have 8 registrants shown in the Constant Contact UI. The API returns two pages of registrants. The second page appears to be a duplicate of the first. When I get the data for the first page, the header of the atom data is: <atom:id>tag:api.constantcontact.com,2010:/ws/customers/0017score/events/a07e4el6neb7e8c0e4b/registrants</atom:id>
<atom:link rel="current" href="/ws/customers/0017score/events/a07e4el6neb7e8c0e4b/registrants"/>
<atom:link rel="first" href="/ws/customers/0017score/events/a07e4el6neb7e8c0e4b/registrants"/>
<atom:link rel="next" href="/ws/customers/0017score/events/a07e4el6neb7e8c0e4b/registrants?pageNumber=1"/> It clearly shows there is a "next" page to retrieve. So I dutifully retrieve the next page with the ?pageNumber=1 URI. The header for that second page comes back as: <atom:title>Registrants</atom:title>
<atom:updated>2011-07-29T14:50:33.015-04:00</atom:updated>
<atom:id>tag:api.constantcontact.com,2010:/ws/customers/0017score/events/a07e4el6neb7e8c0e4b/registrants</atom:id> It seems to me that if there is a link with a rel="next" attribute I should follow it (that's how other APIs work). Am I instead supposed to know that: a) the pageNumber=1 link is actually a duplicate if there is only a single page (what do I do to know when there is a pageNumber=2 inside page 1?) b) call pageNumber=1 initially, rather than with no parameters c) ignore the result of any page where I have already seen the atom:id ? I feel like this worked fine for the event list, and seems to be working differently for the registrant list. Any suggestions? Phil
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07-27-2011
04:38 PM
I don't know if you fixed this yet. I found that I had a problem when I changed the permissions on the setup directory itself, even though the files were visible. Also, I remember I had to change the ownership of the files. For mine, everything is owned by the www-data owner / www-data group, which is the owner / group that the web server runs as. I had to run chown --recursive www-data:www-data * to get it to work originally. Your web user may be different, so you should check.
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07-26-2011
02:48 PM
1 Kudo
Just for testing, can you make sure that all files and directories under the CCSFG folder are have read, write, execute permissions? Each php page references other php files, which may not be readable with the default permissions. Please post the end of your webserver log file when you next try, just in case it shows anything useful. Phil
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07-26-2011
01:13 PM
1 Kudo
I had a lot of trouble setting this up the first time on an Ubuntu server running Apache and PHP. If you have the same problem as me, it is all about getting the permissions right. Pre-creating the log file helps you, because you can set a specific (write) permission on it without exposing everything else in the application. These are the files I had to treat as special cases: signup/index.php setup/functions.php setup/build_functions.php cc_class.php config.php Basically, since I have tight control in the process of creation, I make everything readable and writable to my www-data user and group during setup, then I lock down all the files that aren't included above after setup, and finally make just the files above readable and executable afterwards. Depending on OS, you may have to treat the directories as special cases as well. Specifically, I give these files no permissions after setup is complete: setup/index.php setup/code.php setup/header.php setup/lists.php setup/state.php This was the only way I could get it to work and still maintain some level of security. I had to look at the web server log file a lot as well, to get some feedback why things weren't working as expected. I hope this helps. And if you see anything I've missed, please let me know. Phil
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07-21-2011
05:06 PM
Hi Rebecca, Rebecca - I sent a private message to the JosephH24 account with my contact details if it helps to discuss by phone. I have done a range of things to get notified of a new sign-up, ranging from sending an email or IM from the server hosting the sign up form, to generating an RSS feed of sign ups, to triggering workflows that track leads for sales-people. All have relied on some extra code on the server hosting the sign up form. Especially for Linux-based PHP servers, it can sometimes be as simple as using Sendmail to trigger an email to a fixed email address. Let me know if I'm heading the right direction with this, and we can chat if needed. Phil
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07-21-2011
12:54 PM
Ryan, I don't want to seem like I'm pushing this point, I'm just new to the way CTCT works. The workaround we have is not something I can control long term, since my client has volunteers setup events, and I can't stop them doing something that would upset the system, beyond monitoring it myself manually. My question is: will there be a notification somewhere (blog, this forum, etc) when this issue gets fixed? Where should I look or can I be notified somehow? Thanks, Phil
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07-21-2011
09:52 AM
Hi JosephH24 I've been doing some work with custom sign up forms and functionality, so let me know if I can answer any questions for you. I can't guarantee I know the answers, but maybe two heads is better than one. Phil
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07-20-2011
02:50 PM
I can confirm that un-deleting the deleted item appears to work as a work around.
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07-18-2011
06:39 PM
Hi Charles, I have started getting 500 errors too, when retrieving the 4th page of a long list of events (see my discussion for more info) . Is this similar to your experience? Phil
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07-18-2011
06:37 PM
I have been successfully retrieving a list of events for the account 0017score for several weeks. Recently (not sure when) I have started to get an HTTP 500 error calling the API. I successfully retrieve pages 1,2 and 3, then fail with the call to: https://api.constantcontact.com/ws/customers/0017score/events?pageNumber=4 Since it is a 500 error I don't get anything else to work with. I know that there are 4 pages, since the previous API call to the event list gave me the URL above, and also looking at the regular Constant Contact admin console I see there are 4 pages of events listed. I wish I could give you more information than that, unfortunately the API is failing in a way that I can't give you anything else. Please let me know how I can help, and give me a timeline when this will be resolved. Thanks, Phil
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06-14-2011
10:32 AM
Hi Benjamin, Thanks for confirming that. Since this is the first time I have run across something like this with Constant Contact, what kind of timeframe should I expect for a resolution? Thanks, Phil
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06-13-2011
07:15 PM
Just to clarify, I mean the atom:updated element inside the atom:entry not at the top level for the feed.
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06-13-2011
07:14 PM
I'm retrieving a list of events to sync them locally so that we can filter the events in different ways. Rather than having to updated the local copy every time I pull the list, I was hoping that the atom:updated element in the response would show the time the event was last updated by an admin. This always seems to show the same timestamp as the CreatedDate and therefore never changes. Apart from not being a useful additional piece of data, is there any way I can get the timestamp for the last time an event was edited and saved by and administrator in the Constant Contact UI? Thanks, Phil
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