Hi @PeterG232,   So sorry you are having those issues with that template!  I was able to see that link in your campaign.  I recreated that template for you and sent you an email with that information.   If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!     ... View more

Hi @tryan1141,   Please let us know if that works for you!    You might want to paste into a plain text editor instead of Word before pasting it into the template to prevent additional code from being pasted in.      ... View more

Hi @user2158,   So sorry you are having issues getting into your account!  It looks like you are using a bookmarked link to get to our site, but that bookmark is going to the sign-up page.  Please go straight to our site at http://www.constantcontact.com and click the log in button in the upper right.  That will prevent you from going back to that sign-up page!     If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!   ... View more

Hi @West VirginiaS1404732313,   Thanks for reaching out to the Community, and thank you for that feedback!   The click report is currently not available if you are using the Resend to Non-Openers on a campaign.  I will add you to the request to have that report available when using the Resend to Non-Openers, as it is when not using that function.  Many of our customers are finding that click report very useful, so we understand how having that available on all campaigns is important.   ... View more

HI @ReneeSoliant.   Thanks for adding your solution to this thread!   The expected functionality is that the mobile version will default to the image size that is in the library, up to the full display width of the mobile device. This is why larger images will fill the width but smaller images will not.  For images that are displaying large in the mobile view, you can make them smaller by using the Edit Image > Resize functionality and bringing the image down to a more manageable size in the Library.  This will also result in a smaller image in the mobile view!     ... View more

Hi @KelleyH38,   Thank you for your feedback! We understand that this function is important to some of our customers, and our developers are looking into possibly adding it back.  I will add your account to that request so you can be notified when it becomes available!     ... View more

Hi @DeanM180,   Thanks for reaching out in the Community!   I would think that you should be able to link a button in your email campaign to a live chat that is hosted on a website.  I would definitely suggest checking with your live chat provider, to make sure a link coming in that way would properly initiate the chat.   If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!       ... View more

Hi @hawkoffire,   That's an excellent question, and very easy to find!   Click on the name of the sent campaign from your Campaigns page and that will take you to the Email Activity page for that campaign.  You will see the list(s) you sent it to directly beneath the name of the email.       If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!           ... View more

HI @AmandaS234,   Thanks for reaching out!  Currently, our hours and types of support can be found here.     In regards to your issue, I understand how important your account security is, and I'd be glad to assist with this issue.  There are a few potential causes, such as: - If your computer's clock is wrong. Please correct the date and time on the clock. - if you have a plugin or extension affecting the certificate. Please try opening your browser in safe/incognito mode and see if the same behavior occurs, or try another browser or computer for comparison purposes. If that works, you can use the steps in our Knowlegebase article to pinpoint which extension is the problem. If you find which one it is, please let us know, so that we can make a note of it on this end. - if you have an antivirus or security program that blocks the security certificate. Look for an option such as "enable HTTPs scanning" or "scan SSL" and disable it. - if you have an old or problematic setting that got stored. Please try clearing your browser cache.   Let us know if those steps solve your issue!     ... View more

Hi @JohnT5221,   That's a great question and I'd be happy to help you with this!   We have several different ways of growing your list of contacts.  On your website, we have three different types of sign-up forms you can use: pop-up forms, inline forms, and landing page links.  You can find an overview of the various types of list growth tools here.   If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!   ... View more

Hi @BobbyK34,   Thanks for reaching out in the Community!  That's a great question.   When you set up the pop-up sign-up form within your account, part of the setup is to tell it which of your email lists the new sign-ups will be put on.  You can find that information by clicking on Sign-Up Forms at the top of your account, clicking on the three vertical dots on the Pop-Up form, and choosing Edit.  On the left hand side you will see a selection for "Email Lists".  There you will find which list(s) you assigned the new contacts to!   If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!   ... View more

Hi @RobinH49858,   So glad Frankie and Zoe were able to help you!    We are here for you if you have any additional questions!     ... View more

Hi @OrangutanOdysseys,   I am so sorry you are still having issues!    We do not currently have any email support, but we would be happy to help you with any questions or issues right here in the Community!    Please let us know what you would like help with here, and we can get you the answers you need.       ... View more

Hi @Liz0324,   That is a great question!  The resend to non-openers option is only available in the Third-Generation editor schedule screen.  That being said, if you happen to be using A/B Subject line testing, it will not show as an option because they cannot be done at the same time.  If you are using the Legacy templates, the resend to non-openers is not available.         ... View more

HI @NickiL8,   Thanks for reaching out to the Community!   We were not showing any system issue yesterday afternoon.  You can always check the status of our systems here. Connectivity issues can be caused by a number of things, most notably your network connection or browser.  If you continue to have issues you can troubleshoot your issue following the instructions here.   Let us know of you need further assistance!     ... View more

Hi @KerrieK2,   Thank you for reaching out to Community Support!     Could we possibly get a little more information as to what you are seeing between the email and the preview?  What email client program are you receiving your preview test in?  Are you looking at the preview test on a desktop or a mobile device?  A screenshot of what you are seeing would be most helpful and would help us troubleshoot it!  Also, what is the name of the campaign are you having issues with currently?   Thank you!   ... View more

Hi @OrangutanOdysseys,   Thank you for reaching out to us!  I am sorry you are having difficulties reaching our support due to time zone differences.  We do have several methods of support for our customers, and you can also ask questions here or on Social Media and we can get back to you!  You can find contact information and hours here.   If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!   ... View more

Hi @JulieA49,   Thank you for reaching out to the Community!    Not to worry, your account is still a free trial account so it will automatically be disabled at the end of the trial if you do not activate it fully.  No need to cancel as it is not a live account and there is no billing information on the account.      ... View more

Hi @BobbyP206,   So sorry you are having an issue with your test emails!    There are a few things that might be causing this, a disabled account, spam filters, content issues, Gmail putting it into the promotions folder, etc.  I will follow up with you via email regarding your situation.       ... View more

Hola @anat237,   Gracias por publicar en la comunidad! ¡Buena pregunta! Puede pagar su cuenta utilizando pesos mexicanos. Aquí hay un artículo que cubre las opciones de pago disponibles para la cuenta. Si le interesa mirar nuestros precios en pesos, puede hacerlo también. Simplemente vaya a la página de precios y baje hasta el área de precios. Puede cambiarlo de dólares estadounidenses a pesos mexicanos en la esquina superior izquierda, como se ve en esta captura de pantalla. ¡Espero que ayude!      ¡Gracias!   ... View more

Hi @ReneeB585,   When looking at an event registration page on a phone, it will only show what you have in your screenshot initially and ask for the email address and email address confirmation.  Once that is filled in and the Continue button is clicked it should go to the remaining information, pricing, and submittal page.  I brought your registration form up on my Android phone and was able to put in the email address, confirm the email address, and move to the rest of the form to finish registering.     This is what the initial form looks like on my Android phone (note that it has a white link underneath the Continue button to show the desktop version if desired, so it is showing the mobile version at this point):   :   Once I fill that in and click Continue, I get the rest of the registration screen:     If you are not getting that next screen, could you let us know what type of phone you are using so we can look into this a little further?     ... View more

Hi @PawPAC,   So sorry you are running into issues with the anchor links. Unfortunately, there is very limited support for anchors in email anymore.  Almost every mobile email client no longer has support for it, and almost half of the most commonly used email clients are mobile.   Thank you for your feedback about the interaction with the support folks.  We do make recommendations of available tools and products we think will help you save time, look professional, and increase your contact engagement.  They are not mandatory, and we understand you must be mindful of costs.  We'd be happy to get your concerns to the right people so your interactions with us can be reviewed.   ... View more

Hi @JohnB1480,   It looks like you have called in and talked to our Deliverability team this morning.  I hope they were able to give you some answers!    Please let us know if there is anything else we can do for you.   ... View more

Hi @AmyB4442,   Sorry you are having issues seeing your images in the campaign.  If you are using Outlook to read your emails, or something similar, sometimes your settings prevent the images from loading automatically.  I know I have my Outlook set to require me to click to download images.  Unfortunately, we do not have control over a setting like that from our end.  I did test your email to my Gmail and Hotmail accounts and the images loaded perfectly.  Please check your settings to see if the images are blocked from downloading automatically.  If that setting is not on, please let us know and we can troubleshoot this further!         ... View more

Hi @AmyR379,   I am so sorry you are having issues with your templates!  I can help you with this.   Is it a certain template you are trying to use that is giving you that error?  Can you tell us the last campaign name you got that error on and what you were trying to do at the time please?       ... View more

Hi @AnaMariaY,   What is it you are doing when you get that error?   Are you creating a custom code email within the account, or are you trying to replace the HTML in a campaign block?  If it is a block within a campaign, can you please let us know which campaign it is you are working on?  Thanks!       ... View more

Hi @NatividadFoundation,   That's a great question!  Currently, there is no way to edit the resend option once the email has been sent, but you can remove the option before the resend happens on Saturday.  If you do choose to cancel your automatic resend, you won't be able to reschedule it to automatically resend later. At that point you can manually make a new list of the contacts that did not open your email, copy the email, and send the copy to that list.     ... View more

Hi @Phoenix-Financial-Training,   Thanks for reaching out!   For the security of your account, we are not able to discuss any billing-related inquiries through social media and we ask that you talk to our Billing team directly.  I would be happy to submit a case to that department so someone can reach back out to you if you could please send us an email with your username, contact name and phone number to social_support(at)constantcontact(dot)com. It can take 2 business days for turnaround,   as we are an inbound call center. If you would like quicker service,   you can find contact information and hours here .   ... View more