About Donna_P.

Hi @Laels_Moon_Garden,   Thank you for the feedback!  I do see we have a feature request for that option, and I can add you to that request!  We really appreciate your specific feedback on how this feature can be improved. It's great insight for our developers to review as they map out future updates for the product. Please feel free to reach out to us for anything else you may need.      ... View more

HI @user83758,   Thanks for reaching out to the Community!  So sorry you were having issues with your first send. I appears you may have been trying to send the default Welcome Email instead of a regular newsletter email type of campaign.  The Welcome Email is meant to only go to new contacts that sign-up through a sign-up form.   It does look like you figured it out though, as I see a sent email campaign in the account this morning!  Congratulations on your first send!   If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!   ... View more

Hi @CureCMD,   So sorry you are still experiencing this problem.  If you have tried all previous suggestions, might I recommend you call in to our Support for some immediate help?  You can find the contact information and hours of availability here.   They would be able to do a screen share with you, and troubleshoot this further.     If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!     ... View more

HI @VMC_Email-Manager,   So glad you were able to resolve the issue! If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!     ... View more

Hi @CMEAG,   I apologize that you did not find that information helpful, but it does appear that you were able to resolve the issue and send your event email.   If you have any further questions please feel free to reach out to us. We are always happy to assist you in any way we can!   ... View more

Hi @user90416,   Thank you for reaching out to the Community!  I am sorry your account has been disabled.  I have sent you an email to see if we can resolve this for you!       ... View more

Hi @user50600,   Thanks for reaching out to the Community!    There are some third-party ecommerce integrations with us that would allow you to link to a checkout page for orders.  Or, if you have an actual physical order form, you can link to that document for them to download.  Also, you can link to your own website or another landing page to process an order form.   If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!   ... View more

Hi @BDDieselPerformance,   The Segments option could definitely get you a downloadable report of the contacts that a specific campaign was sent to, who opened it and clicked on a link.  The first option selection for the segment would be "contacts who clicked on a link in a specific email".  If someone clicks on a link in an email, they have, by default, been sent the email and opened it, so no need to use those as selection criteria.  You could also then further refine the search by a specific list if needed.  Any segment you define can be downloaded to a file.  I would suggest giving that a try to see if that will speed up your data gathering process!   ... View more

Hi @StacyG63,     Thank you for reaching out to the Community!  So sorry you are having issues with your test sends.    Are you still having this issue today?  I was able to receive tests of your latest draft this morning.  Have you checked to be sure it is not going into your junk/spam folders? Are any other emails from us coming through?  Is there anything different about this particular campaign from previous campaigns?   Let us know and we can look into this further!   ... View more

HI @LeahZ4,   Thank you for reaching out to the Community!  I understand the importance of being able to reach all of your contacts.  The role address policy has not changed, and the email addresses with "admin" anywhere in front of the @ sign have never been able to be emailed to, due to that original policy.  You can find information on the role address policy at this link and the reason behind it.   We do appreciate your feedback on this and I will pass it along to the appropriate department to be considered.    If you have any further questions please feel free to reach out to us. We are always happy to assist you in any way we can!     ... View more

HI @user91602,   Thanks for reaching out to the Community!   It looks like you were successful getting the start of an  Autoresponder series created!      I think you will find they can be very helpful in keeping your contacts engaged.  You can find some general information on creating an autoresponder series at this link.  Once you have the main part of the series created and some emails set up for it, you can learn how to schedule the automated emails here.   Please feel free to reach out to us for anything else you may need!     ... View more

Hi @FredH188,   Thank you for reaching out in the Community!    I understand how important it is to quickly know which contact is clicking on which link.   There have been some changes made to the reporting pages recently.   Could you give us just a little more information about which route you are taking to get to that click reporting? Are you going to the email Reporting tab at the top of the screen, then clicking on the click through number for a campaign?  Or, are you clicking on a campaign name from the main Campaigns page, and clicking on the clicks number there?  Or, are you clicking directly on the click rate percentage to the right of the campaign name on the Campaigns tab?    Knowing how you got to the click page would help us troubleshoot this for you!     ... View more

Hi @PattyM977,   Thanks for reaching out to the Community!  I apologize, but currently there is an issue in some accounts where you cannot delete an automated email.  Those emails include the Welcome email.  We are currently working on resolving that, and I will add your account to that issue so you can be notified when it is fixed!   If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!     ... View more

Hi @BDDieselPerformance,   Thank you for reaching out to the Community!  I am sorry you are having this issue with your links, as I know how important it is to direct your contacts to the correct pages on your website.   I will be passing this information along to our development team as it appears this might be a new issue.  In the meantime, as a workaround, if you shorten the link with any of the link shortening websites before inserting it in your campaign, that link should work correctly.   If you have any further questions please feel free to reach out to us. We are always happy to assist you in any way we can!     ... View more

Hi @AngelaS084,   I see you already had this request taken care of through our chat support!   If you have any further issues or questions please feel free to reach out to us. We are always happy to assist you in any way we can!     ... View more

Hi @Ebony,   Thank you for reaching out in the Community!   So sorry you had some formatting issues in your newsletter this month.  I see that template is one of the older Second-Generation editor templates.  If you have been making copies of your previous newsletter template each time over the years, that can possibly cause some issues.  I do see you were able to get it back to the equal columns to send out, which is great.    I would suggest recreating that newsletter template in the new Third-Generation editor to start fresh with it.  That way it will be in one of the new device-responsive templates, and should be much easier to use and save you some time!     Since you are familiar with the Second Generation editor, you may also find our article about Moving from the Second Generation Editor to the Third Generation Editor quite useful.   If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!     ... View more

Hi @DesmaR,   Thank you for reaching out in the Community!  It appears there is an issue with your account that requires a conversation with our Account Review department.  Since you are traveling, a request has been submitted on your behalf for them to reach back out to you.  It can take 1-2 business days for turnaround, as we are an inbound call center.   If you have any further questions please feel free to reach out to us. We are always happy to assist you in any way we can!   ... View more

Hi @RoxanneH7 and @SethN561,   Thank you for reaching out in the Community!    We apologize for your experience trying to get in touch with support yesterday.  We had a site issue and our phone lines were not working.  That would have also prevented you from using our chat function.  Everything has been resolved now and you should be able to reach us at any of our support options.  Please see this page for support contact information and hours of availability.  You can also get information on site and system status at any time by going to our status web page here.   Please let us know if you have any further issues!   ... View more

Hi @JenniferB5159,   You are welcome!  Have a great day!   ... View more

Hi @JenniferB5159,   I would like to expand a little bit on what Alex_S replied with.  We do have a couple of new options as far as resending to contacts now!   The first option can be selected when scheduling an email campaign, and is called the "resend to non-openers" option.  This allows you to have the system automatically resend the email to anyone that has not opened it a specified number of days after the original send!  You can find the instructions to automatically resend an email to contacts who did not open here.   The other option, which is even more powerful, is our new Segments option.  This allows you to create a segment of contacts based on a specific criteria (such as those who did not open a certain campaign, or any campaign over a period of time), which can then be sent to for further targeting of your campaigns.  You can find instructions on defining your own list segments here.   I think you will find these new features very helpful!  If you have any other specific ideas as to what you would like to see regarding resend options, please let us know!     ... View more

Hi @Insurex01,   Thanks for reaching out to the Community!  Sorry you are having some delivery issues.   In looking at your account, it is a new account and the authentication was just turned on today and is not fully active yet.  It does take 24-48 hours for authentication to be fully deployed..  Your domain email addresses are bouncing as "other" and most likely caused by the authentication not being fully active yet.  Please give it another day or two and test again.  You can get an overview of Constant Contact authentication at this link.   Please let us know if you have any further questions!     ... View more

Hi @GenevieveM486,   I understand that it can sure be time consuming to manually change those permissions.   We do have a customer request open for this issue that I can add your account to so you can be notified when a resolution is implemented.  In the meantime, if you do have a large number of contacts that you need reset, you can send an email to social_support(at)constantcontact(dot)com , with your username and the request, and our specialty team can see if those can be corrected for you.   Please feel free to reach out to us for anything else you may need. Have a great day!       ... View more

Hi @user65400,   So sorry you are having issues with Google Analytics also!  As mentioned in a reply to the original post, i f you'd like us to further investigate what's going on we can help you.  Please send us an email to social_support(at)constantcontact(dot)com with your username, the name of the email campaign associated with this, the specific links that aren't working, and a reference to this post so we can troubleshoot. It is a requirement that you also must have Google Analytics tracking enabled on your website for this feature to work.       ... View more

Hi @travisap,   Thanks for reaching out to the Community!  I understand how useful it would be to have a branded, master template for your surveys.  Currently, we do not have the ability to save a template for survey invitations, but we are tracking customer requests for that feature.  I will add your account to that tracking as another voice for that option.  As a workaround, you could create a regular email template for that format, and replace the “Take this survey” link each time for the survey begin sent out.   If you have any further questions please feel free to reach out to us. We are always happy to assist you in any way we can!   ... View more

Hi @user06442,   I see you also contacted us on Facebook, so we have replied there to get this resolved for you! Please let us know if there is anything else you need help with.       ... View more

Hi @BrendaM37,   Thanks for reaching out to the Community!   Are you referring to the automatic registration confirmation email that goes out when someone registers, or do you have another autoresponder set up?       ... View more

Hi @RichardS15,   Sorry you are having an issue with your Social Share posting!    Facebook’s recent changes will not allow our Social Share function to post to private accounts anymore.  They will only allow posting to business pages now.  If you have any posts scheduled to go to a personal profile, please delete those posts and disconnect the personal profile. You can find more information about the change here.   Let us know if we can assist you with anything else.  Have a great day!   ... View more

HI @NationalFederationofR,   Thank you for your feedback!  I will add this to your account as a feature request. We do appreciate your suggestions to make the product better.   Please let us know if there is anything else we can do for you.     ... View more