Dear CC - Your recent decision to overhaul all old formats of the builder is understandable, but, you could do a better job at helping customers adjust. I called in yesterday and someone attempted to recreate my email template and did a minimal and horrible job. They never offered a link or video to learn how to adjust to the new operations etc. Moreover, if I needed to get out yesterday, didn't go out. I'm now trying to completely rebuild something that has taken months to make and feel like you've made this more complicated instead of improving on the builder. Its too limiting and once again, I can't get info out today or tomorrow because I can't figure out this new stuff. Please find a better, user-friendly way to transition customers when you make dramatic changes like this.
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