Only being able to sort sent emails by date modified and date created (new-old) is very inefficient, Constant Contact doesn't even display these "stats" when the email is moved to sent status! Even more unfortunate, this tracks over to the functionality in REPORTING! Reporting gives a glimmer of hope in that it appears to be able to sort by sent day, but this is deceptive. The 50 displayed are still the 50 most recently created, not sent. So if you created an email 51 times ago, scheduled it to be sent today, and then sent it yesterday - it 1. wont' appear in reporting and 2. is hard to find within "campaigns" Real live example: For efficiency, we created a number of emails at the beginning of this year and scheduled them throughout the year, regular updates to clients. I am looking to run stats on the emails this quarter relative to those earlier in the year. Obviously, this would be based on sent date. But I have NO way of sorting by sent date AND a number of the ones that have gone out in just the last month don't even show up on the Report. When I talked to customer service and suggested that I be able to query in different ways (YTD, sort by sent, pull 200 or 300) the feedback I got was "I have some experience with databases, we have over 600,000 customers and it would overload the system." So it is the customer's problem that your system can't handle your success? I'm seriously questioning the design and project management team on this one. I know CC wants to build out new functions to upsell clients, but the functionality for tracking emails once they are sent has been a serious afterthought. I asked custome service to flag the file for someone to follow up, as we are looking into our 2017 marketing strategies and if this isn't fixed I need to look for another solution. The response was, "I can, but it is unlikely that they will follow up with you on functionality requests.". Nice. I'm hoping this forum will give me better results, because for the most part I am happy with CC, but this needs to be fixed yesterday...
... View more
