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Some customers are seeing intermittent errors when attempting to upload a new image or insert an image into their email. While we look into getting this fixed we have found if you try to reattempt your previous action, the image will be visible. We apologize for this inconvenience.
Liz~ I'm a bit confused by your last post about the 2nd generation editor - "At this time now, the way to access the 2nd generation editor is to make a copy of an email that was originally created with that editor. You would be able to access it with a new template, as they are formatted to be edited only with the 3rd generation editor." Are you sure? In addtion to you mentioned "There is now a feature to align images as well, including center align." Here's my screenshot of the issue I had where when I inserted the image and it only aligned left or right no center. Still confused... #
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Hello Caitlin~ Thank you for your reply. For Forward to a Friend: It would be helpful to use that link that becomes available after the email sends - ie. "Email Link: http://conta.cc/123abc..." For the need of the HTML Button: 1. Font size - your sizes are not in succession. If I'm making font sizes, it would be easier to have more choices. Your sizes typically jump and I like to be able to use any size font ~ hence the need for the HTML Button. They do not include 13pts - 11, 12, 14... = I would typically adjust the size to suit my custom needs, whether it be 13 or 3. I reached out via email and received this 3 days later: "Now to address your points specifically and what can be done. The fonts sizes are currently limited to the choices on the drop down. In order to decrease the white space between blocks (the editor is designed such that a center aligned image should stand alone) you can right click the image and check off the padding..." 2. image alignment: There is no center alignment to the image when I drag it into a text block = only left or right. And can’t insert text in the same block under an image (as i did previously in gen-2 editor). It separates them. Then the text is too far away from the image. 3. padding and margins: Too big/bulky in some blocks and I can not decrease it manually. * How will I get access to the 2nd Generation Editor?
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The new 3rd Generation Editor (3GE) is missing so many functions and seems to be more challenging (after upgrading from 2nd - 3rd gen.) to work with your tools. By removing this "Forward to a Friend" option, we will not be able to present our emails to our customers offering them a discount to them and their friends properly. This is a function we've been using for some time and it works. We also lost the ability to use the HTML button where we use the block set up and tweak the minor design changes AND IT WORKED PERFECTLY. This is also hindered our flexibilty to design good emails. Now we don't have complete control like we did before. At this point I would rather go back to the 2nd generation editor... In addition, when we call and email, no one ever gets back to us. I had to send 3 emails last time for someone to reply. Very disappointing service.
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