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In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET. Visit our Help Center to see all of the ways you can find answers to your questions.
I am working on an annual report to the National Institutes of Health on behalf of our national grant. For a recent report to the NIH we made use of the graphical visualization tools to show campaign engagement across a certain period. We were very displeased to find, upon attempting to include this information again for this week's report, that the Reporting section of our account has now been downgraded and A) no longer offers this graphical reporting, and only offers reporting for the last 50 outgoing email campaigns. We just renewed our terms of service through June 30th and would appreciate either a refund, or a continuation of these features on our account at no charge.
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I am not certain what the nature or cause of this issue is, but this morning I lost a campaign draft that I was working on while using Chrome as my browser; after making substantial edits in the Edit screen and consistently saving the document throughout my workflow, when I clicked "Next/Continue" I was faced with an error message saying that "something went wrong" and the draft did not save properly, and prompting me to hit the "back" button and try again. When I did so, I was dismayed to find that all of my work had been lost. The campaign I started working on in Chrome was initially created as a Copy of a Copy of a Copy of another campaign, so not sure if this created issues or not. I wound up starting the campaign over again from scratch (though once again as a Copy of a previous Campaign that I then edited), this time using Firefox instead of Chrome. There were no longer any issues.
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