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I can basically say ditto to what GoWorldP has said. We left and came back and found that the few templates available now are boring. I run an arts nonprofit... what do I need with boring communication? Not for us. Also... I'm fairly sure we used to be able to see which customers weren't opening emails. Now it's a major ordeal. Of course....they'd be shooting themselves in the foot to help us manage our lists and control costs. Oh, and cost? Far too pricey, compared to the competition. As soon as I can figure out how to export my contacts safely, we're out of here.
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