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You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.

About VeronicaD086

VeronicaD086
VeronicaD086
Occasional Visitor
since ‎09-21-2015
‎03-13-2019
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Re: Templates

by VeronicaD086 in Email Campaign Experience
‎09-21-2015 04:21 PM
‎09-21-2015 04:21 PM
Update: I always include my email in the contact list I am sending to so I have an idea of when it went out. (I always use Schedule Now). Well, I checked my phone and the email was perfect--maybe there is some odd measaging pop-ups going on? ... View more

Re: Naming

by VeronicaD086 in Email Campaign Experience
‎09-21-2015 04:11 PM
‎09-21-2015 04:11 PM
This tripepd me up in the beginning, until I learned that you can rename what CC automatically puts in (the time and date) by editing it. You just have to look for it: it is at the very top left of your screen when you are working on a template. I still miss it if I don't remember to look for it because it is tiny and not prominent. Tips: click the pencil to edit, delete the text in there, type in yours, then hit enter. ... View more

Templates

by VeronicaD086 in Email Campaign Experience
‎09-21-2015 04:04 PM
‎09-21-2015 04:04 PM
I went to copy a template and was told it was not mobile-friendly and most emails are opened on mobile devices. I was asked if I wanted to use a mobile-friendly template; I clicked yes and came to the template screen thinking it automatically directed me to the ones that were mobile-friendly. I picked one, created a new email from scratch; went to copy that email and received the same message. Now annoyed that my new template was also not mobile-friendly and thought, "O.k., when it takes me to the templates screen I guess I have to search for that. " So I did and very, very few were responsive design. I was under the impression when I joined that all the templates would be responsive design--you have so few templates to choose from to begin with and then to limit it even further does not seem worth the price to me. Can you please make all your templates responsive? And add some more? Thank you! ... View more
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