ESCALATE TO SUPERVISOR TODAY. I have tried logging into and updating in Safari, Firefox and Chrome. Still no ability to update credit card. Your site simply hangs. We have no problems with any other consumer sites. The technical information remains the same that I have posted on two (2) previous occasions to the CC Community, per CC policy. In frustration, I opened a new account with my other MIT email address. Your site had no difficulty accepting (monthly) payment of my card there; it has already been charged to my card carrier. In the meantime, I received a bizarre email from CC, with language threatening to hold our business' data captive, etc., due to "non-renewal." If this is not illegal, at a minimum it is an exceptionally poor business model. In fact, I think it is safe to say that Constant Contact has the worst customer relations strategy I've ever seen. It is very bad form for a company to do nearly everything to make themselves unavailable in human form--even when confronted with repetition of a known technical problem--then blame the customer for simply trying to pay their bill. You've bought yourself a complaint to the Better Business Bureau, at a minimum.
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