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About PaulR592
PaulR592
Occasional Participant
since
01-23-2017
03-07-2020
3
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0
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0
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08-13-2017
01:59 AM
Hello, In order for us to follow up with our customers about their responses, we require that they enter their information. We are receiving several surveys without contact information, even though the question is absolutely, 100% marked as required. Either these people have found a way to not enter required information or your system is failing to capture it. Either way, it NEEDS TO WORK PROPERLY! We have things being said about our customer support being poor simply because we can't reply to our customers, as people can somehow get around a required question or your system is failing. This needs to be fixed immediately.
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07-08-2017
05:03 PM
Hello, I would love it if you guys offered email support, in addition to phone support. I tried looking, but maybe I just missed it. This would allow us to get our requests written and sent when it's convenient for us, but you guys could read them and respond when you come back from the weekend, being more convenient for you as well. Thank you!
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03-11-2017
06:14 PM
Hello, When editing an email campaign, I had been editing some text for about 15 minutes when the screen for a secure logout (and countdown) popped up. Since I had an element selected for editing, and it places a layer over everything to limit what you can select, it also kept me from clicking the "I'm Still Working" button, and it forced me to log out and I lost all the edits to my text. Thank you, Paul
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