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About RichardS230

RichardS230
All Star
since ‎05-01-2017
‎08-31-2018
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Re: Cumulative Did Not Open Report

by All Star in Reporting
‎08-31-2018 04:41 PM
‎08-31-2018 04:41 PM
Drew_D ... This is excellent. Thank you! ... View more

Contact Management

by All Star in Reporting
‎03-30-2018 01:12 PM
‎03-30-2018 01:12 PM
I would like there to be a "limiter" which I could select that would restrict the number of subscriptions/contacts to the level I choose. If my Contact List reaches that number, any future subscribers would receive a message reading, "[Business Name's] subscription list has reached it's maximum. Please contact [Manager Name/E-mail] to tell them you want to subscribe." Barring this, there should be a filter available so that I can sort to lists of addresses that do NOT open mailings and "Delete" them directly from that list. As-is, I can see the list of addresses that do not open individual mailings. However I cannot delete directly from that list. I must note the names manually and then switch to my Contact list to delete them. It should not have to be a two stage process. There should be a "Delete" action available on the filtered "Unopened" list on each Campaign. ... View more

Improve Contact List Maintenance Reliability

by All Star in Need help with something else?
‎11-08-2017 12:24 PM
‎11-08-2017 12:24 PM
This is more of a complaint than an idea. While I have great appreciation for the Constant Contact product, I am growing very frustrated with the maintenance of my Constant Contact "Contacts" list. For my business purposes it is not cost effective for me to pay for a larger (501-2500) Contact list. I NEVER mail out a newsletter without confirming that my Contact list is below 500. However on several occasions I have been billed at the higher level. Support personnel have been good enough to confirm my list numbers and credit my account on such occasions, but it is still a hassle. After multiple calls to Support I am learning that apparently your contact list server is not reliable and I cannot depend upon it updating my Contact list upon the addition/deletion of addresses. One support agent on a previous call told me I need to call each time and have them reset my list manually. However in an online Chat I just asked with "Vanessa" to do so. She initially told me it wasn't necessary.   Upon further questioning, However, she revise her answer and told me I needed to manually check back for at least 24 hours to confirm my list was reset automatically... and if not, THEN contact Support again. As much as I like the product, this list maintenance issue is getting very frustrating. I would appreciate greater reliability of the Contact List server. Thank you ... View more
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