To resubscribe someone that has inadvertently unsubscribed I can initiate the process but after that I'm completely in the dark as to what is happening. The person who wants to be resubscribed is supposed to receive an email but I don't know what that looks like or when or if the person received the memo. I should be able to track every step of the process, knowing EXACTLY the email sent to the email recipient, when it was sent and what the email recipient did with it. That way I could guide the email recipient to resubscription. Currently I don't know what is happening. I asked for help and your representative told me to have the person requesting resubscription send an email to lrmailbox@constantcontact.com. The person has done this but the email recipient still shows "awaiting confirmation". I don't know what is going on at your end! I need feedback at every step of the process.
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