API Permission Denied??

[DonnaR9858]

It seems my post didn't get posted on Instagram due to an "API Permission Denied" error. What can I do? What can you do? Thanks! Donna

[Courtney_E · Accepted solution]

Hello DonnaR9858,

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share.

While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.

I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 29182911.

[jlemcs]

I HAVE THE SAME ERROR ON TWO OF MY CLIENT'S ACCOUNTS.  API Permission Denied. Please help me.

[HarlinzaJ8]

Confirm

[GlennisS8]

Hello I am having the same issue when sharing post to Instagram.

[Courtney_E]

Hello GlennisS8,

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share.

While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.

I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case #31090669.

[HosannaS85]

I am also having this problem. Can someone please help me, too? Thank you!

[Courtney_E]

Hello HosannaS85,

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share.

While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.

I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case #31090659.

[DawnT94]

I have the same issue on my instagram post. It was on NYE, and my first post ever.

[John__B]

Hello DawnT94,

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share.

While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.

I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 29351070.

Regards,

[CallieS56]

I'm having the same issue and would love some assistance.

[SekouB2]

no i have this same issue when tryin to post to ig

[user11415]

We have a same problem with Instagram connection - API Permission Denied

[Courtney_E]

Hello user11415,

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share.

While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.

I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 29654059.

[ObedB]

I had the same problem

[Courtney_E]

Hello ObedB,

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share.

While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.

I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 29845365.

[FirstNameL74730]

Hello Moderator,

I am facing the exact same issue. Can you please advise how to fix it? I tried doing an IG social media share but it failed twice. I have tried reconnecting as well!

[Courtney_E]

Hello FirstNameL74730,

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share

While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.

I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 29872314.

[CarolynM6711]

I am having the same issue with my IG account. I tried disconnecting and reconnecting FB and IG but I'm still getting the same API error. Would you kindly help me sort it out?

[Courtney_E]

Hello CarolynM6711,

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share

While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.

I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 29980859.

[PotaraFusion]

I am having the same problem with sharing to instagram