API Permission Denied??

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DonnaR9858
Rookie
0 Votes
It seems my post didn't get posted on Instagram due to an "API Permission Denied" error. What can I do? What can you do? Thanks! Donna
1 ACCEPTED SOLUTION
Courtney_E
Moderator

Hello DonnaR9858,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

 I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share.

 

While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.


I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 29182911.


Regards,

Courtney E.
Tier II API Support Engineer

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If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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31 REPLIES 31
Courtney_E
Moderator
0 Votes

Hello PotaraFusion,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share. While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.

 

I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 30002037.


Regards,

Courtney E.
Tier II API Support Engineer

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If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
ArizonaCentralCreditUnion_21
Rookie
0 Votes

I am having the same issues sharing to Instagram. Please help. 

John__B
Moderator
0 Votes

Hello ArizonaCentralCreditUnion_21,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

It looks like our main support team was able to assist you with this issue. If you continue to experience this issue, please reach out to our main support team using any of the channels on the following page and reference case #30065095.

 

Constant Contact Support:

https://community.constantcontact.com/t5/Contact-Support/bd-p/contact-support

 

Regards,


John B.
API Support Specialist
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
MaiteM12
Rookie
0 Votes

I'm having the same problem with sharing to Instagram.

John__B
Moderator
0 Votes

Hello MaiteM12,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share. While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.

 

I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 30109082.

 

Please have a look and let us know if you have any other questions!

 

Regards,


John B.
API Support Specialist
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
MikeChe
Rookie
0 Votes

I am having the same issue, with our Facebook page. Can you please help?

Courtney_E
Moderator
0 Votes

Hello MikeChe,

_

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

_

I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share. While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.

_

I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 30543363.

_

Please have a look and let us know if you have any other questions!


Regards,

Courtney E.
Tier II API Support Engineer

Did I answer your question?
If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
CTsang
Rookie
0 Votes

I have the same issue with Instagram. Please help.

Courtney_E
Moderator
0 Votes

Hello CTsang,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share. While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.

 

I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case #30694565.

 

Please have a look and let us know if you have any other questions!


Regards,

Courtney E.
Tier II API Support Engineer

Did I answer your question?
If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
RoseP15
Rookie
0 Votes

We are having the same problem with our Instagram account. 😞

Courtney_E
Moderator
0 Votes

Hello RoseP15,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

I'm sorry for the difficulty you are experiencing regarding posting to Instagram using Social share. While the error you are experiencing when attempting to post to Instagram via Social Share does refer to an API connection, our Social Share tool utilizes Facebook’s API (not ours) for Instagram and Facebook connections.

 

I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case #31170313.

 

Please have a look and let us know if you have any other questions!


Regards,

Courtney E.
Tier II API Support Engineer

Did I answer your question?
If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
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