Can't schedule campaign via custom Zapier action

[Ansel]

I'm using Zapier Custom Actions (https://help.zapier.com/hc/en-us/articles/16277139110157-Create-a-Custom-Action) to make Constant Contact API requests via Zaps. I'm trying to create a Zap which creates and sends an email campaign. I can create a campaign, get the campaign activity details, update the campaign activity with a contact list. That all works, but when I try to schedule the campaign, I get "{"error_key":"access_denied","error_message":" Request forbidden due to insufficient authorization scopes. Request forbidden due to insufficient user privileges."}" Am I doing something wrong here? Or is there no way to automate this via Zapier?

[John__B]

Hello Ansel,

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

The error response that you encountered would typically indicate that either the user role that you authorized the integration on your account with (Account Owner, Account Manager, Campaign Creator) didn’t have user privileges to perform an email campaign scheduling action (In this case, only the Campaign Creator role doesn’t have the privileges to send campaigns) or the integration didn’t include the necessary scopes in its authorization request to perform the action ( In this case it would be the “campaign:send” scope) Below I’m including our documentation on both of these areas.

User Roles and Privileges Overview:

 https://developer.constantcontact.com/api_guide/user_privileges.html

Authorization Scopes Overview:

https://developer.constantcontact.com/api_guide/scopes.html

 If you authorized the integration with a user role that has the privileges to send campaigns, then it is likely due to insufficient scopes and I would recommend reaching out to Zapier support to see if the necessary scope can be added to the integration. 

Please note that Zapier is a 3rd party product and not built or supported by Constant Contact, so we are limited in the support we can provide, but will try to answer any questions to the best of our ability as they pertain to Constant Contact’s API endpoints and functionality. 

Please have a look and let us know if you have any other questions!

Regards,

[Ansel]

Thanks John,

When using the Constant Contact integration in Zapier, there is no option to select a role with authenticating. You just log into your Constant Contact account and it's done.

I reached out to Zapier and they said to contact Constant Contact...

[Ansel]

On my account page it shows that Zapier is connected with the following scopes but there's not way to edit those scopes from either end 

[John__B]

Hello Ansel,

Thank you for your reply. I apologize for the delay in our response.

Upon further investigation, we found that the error you’re encountering when attempting to create a new campaign schedule is not actually due to insufficient authorization scopes or user privileges but that there is no campaign activity ID provided in the requests. The scheduling request should be formatted as follows:

https://api.cc.email/v3/emails/activities/{campaign_activity_id}/schedules

The Zapier custom action requests to this endpoint have been formatted as follows:

https://api.cc.email/v3/emails/activities//schedules

In order for the requests to be successful, a campaign_activity_id must be included. Below I’m including our documentation on this request.

POST (Create) an Email Campaign Activity Schedule:

https://developer.constantcontact.com/api_reference/index.html#!/Email_Scheduling/scheduleEmailCampa...

Please have a look and let us know if you have any other questions!

Regards,

[Ansel]

Thank you so much! We're closer. After fixing that issue I'm getting error 415

🔍 Full Response Data 🔎

🔍_full_response_data_🔎

https://zapier.com/engine/hydrate/8029428/.eJwtzUEOgyAQheG7zFpbKqOiu56jaQji2BAtGIG0xnj3UuP2f5NvNtDOB...

request

request

Request Method

method

POST

Request Url

url

https://api.cc.email/v3/emails/activities/9bae6e0e-ba21-411d-b44f-16aec71aadef/schedules

Request Querystring

querystring

Request Querystring Scope

scope

campaign_data

Request Headers

headers

Request Headers Scope

scope

campaign_data

Request Body

body

{ "scheduled_date": "0" }

data

data

Request Data Scheduled Date

scheduled_date

0

response

response

Response Status

status

415

Response Headers

headers

Response Headers Access Control Allow Headers

access-control-allow-headers

Content-Type,X-Amz-Date,Authorization,X-Api-Key

Response Headers Access Control Allow Methods

access-control-allow-methods

GET,POST,PUT,DELETE,PATCH,OPTIONS

Response Headers Access Control Allow Origin

access-control-allow-origin

*

Response Headers Connection

connection

close

Response Headers Content Length

content-length

114

Response Headers Content Type

content-type

application/json

Response Headers Date

date

Sat, 24 Feb 2024 15:02:40 GMT

Response Headers Via

via

1.1 9e18259ccc98f7a9dcd0fe17b60688c2.cloudfront.net (CloudFront)

Response Headers X Amz Apigw ID

x-amz-apigw-id

TpW6oEkRIAMEKrQ=

Response Headers X Amz Cf ID

x-amz-cf-id

sUVm3ajPGNv5_zMrWrL7fcwWqamO0fbV9L4pOxMzVLFKojXAMpjvXw==

Response Headers X Amz Cf Pop

x-amz-cf-pop

IAD66-C1

Response Headers X Amzn Requestid

x-amzn-requestid

26865e1e-1cf9-4b8e-a6d8-d710abc56c44

Response Headers X Amzn Trace ID

x-amzn-trace-id

Root=1-65da0510-741906c376fa61283c096c5a;Parent=33df6fddaf94aa88;Sampled=0;lineage=9bc4f36a:0|366762dd:0

Response Headers X Cache

x-cache

Error from cloudfront

Response Headers X Eig Tracking ID

x-eig-tracking-id

99e57eb9-3802-4a3f-a3d4-437da8c97877

Response Body

body

[{"error_key":"http.status.unsupported_media_type","error_message":"The provided Content-Type is not supported."}]

data

data

1

1

error_key

error_key

http.status.unsupported_media_type

error_message

error_message

The provided Content-Type is not supported.

[Courtney_E]

Hello Ansel,

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

Response code 415 indicates that the Content-Type header is either missing or is not set to "application/json" within your request.

Response Codes - 415: Unsupported Media Type

https://v3.developer.constantcontact.com/api_guide/glossary_responses.html#415-unsupported-media-typ...

If you are unable to resolve this, could you please provide us with the full request(s) where you are receiving the error response (including URL, headers, timestamp, and request body), so that we can better assist you in identifying the root cause of the issue?

You can reach our team directly/securely via email at webservices@constantcontact.com and reference case 31988694.

Please have a look and let us know if you have any other questions!