How can a contact be Unsubscribed but still be able to open emails on another device?

[MadeleineC94]

I was researching a member's complaint that she did not receive a recent election survey. I saw that she had Unsubscribed, which she does not remember doing, but when I looked at her engagement history, it appears that after Unsubscribing, she continued to receive and be able to open emails on other device https://files.constantcontact.com/daef8eb8001/df8ea652-a84a-4592-831c-768bb77632ee.pdf 

How is that possible?

Madeleine Crouch for American Viola Society

info@avsnationaloffice.org

[Courtney_E]

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

It looks like you've already spoken with our customer support team in greater detail regarding this contact, if you're still having this issue, please reach back out to our support team. We look forward to assisting you!

[Andy2019]

Hello. We are have the EXACT same issue as described in the original post. Since the solution was never actually discussed in this thread, would you please explain it here? Thanks

[Courtney_E]

Hello Andy2019,

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

I'm sorry for the issue that you are experiencing with unsubscribed contacts receiving emails. This issue can be caused by a few different factors, none of which are related to Constant Contact's API, so I’m going to escalate this case to one of our Tier 2 support specialists so that they can follow up directly regarding this issue. 

They should be in touch within 4 business days. Otherwise, for immediate assistance, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 30713433.

Please have a look and let us know if you have any other questions!