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Is the v3/contacts/sign_up_form route down?

0 Votes



When doing a contact update on v3/contacts/sign_up_form route via the API, I get this error:


"error_key": "http.status.internal_server_error",
"error_message": "We are currently experiencing an issue with our service, please try again in a few minutes or contact Customer Support."


This issue may be replicated with existing contacts via:

  • a minimal POST body with the required keys: 'email_address' and 'list_memberships'
  • or a full POST body with some changes to other non-required keys.


Creating new contacts with the same route work fine.


I tried to visit the status page:, but the status of APIs seems to be marked as ok.


I tried to contact customer support, but got this error page instead:



0 Votes

Hi @KevinW745,


I was able to update a contact using that endpoint without error. We'd be happy to look in to this issue further. Due to needing the email address for research I would suggest you email us at webservices(at)constantcontact(dot)com with the details of your API call.

Jimmy D.
Tier II API Support Engineer
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