About Jimmy_D

Hello @MarkB98,   This could be related to a display issue when updating contacts from the website UI. In order to know for certain I highly encourage you to reach out to our main support at 866-289-2101. While I am familiar with our entire product, this section of the forum is specifically for our API and you will get better support with our main support department. ... View more

Hi @ATMH1,   It looks like your header is not complete. You are missing the content type. Consider adding something like this to your header array.   "Content-Type:application/json" ... View more

Hello @ReuvenR,   As mentioned in my previous post the API Key and Access Token can be obtained by following the steps in this article. https://community.constantcontact.com/t5/Community-News/How-to-generate-an-API-Key-and-Access-Token/ba-p/293856 ... View more

Hi @LoriW040,   There are two ways you could have set this up in your Constant Contact account and two ways it could be set up with the API call.   Lets start with what is in your Constant Contact account. Are you using an Autoresponder or a Welcome Email? They are both set up in the same area, but they have a different name. If you are using an Autoresponder and it is set up to deliver immediately and the email is not sending then I suggest to call in to our support department at 866-289-2101.   If you are using a Welcome Email you need to make sure you are adding contacts to a list that does not also have an Autoresponder attached to it; Constant Contact will not send both a Welcome Email and Autoresponder to the same list as that can be considered too many emails to one contact.   If you are using a Welcome Email and your contacts are going to a list without an Autoresponder then we need to look at how you have your API calls set up. There is a parameter that can be set to either ACTION_BY_OWNER or ACTION_BY_VISITOR. You will need to use ACTION_BY_VISITOR which tells our system that the contact is signing up on their own. This triggers the Welcome Email to send. Please check the documentation here in the section "Creating a new contact." ... View more

Hi @LoriW040,   Mashery is not only for testing, but the previously mentioned website is for the API tester page on Mashery. The Mashery page in general is how you get an API Key, secret, and Access Token.   You can reference this article for step by step instructions on how to use the Mashery site to get the API key and Access Token. https://community.constantcontact.com/t5/Community-News/How-to-generate-an-API-Key-and-Access-Token/ba-p/293856  ... View more

Hello @MarilynO48 and @LoriW040,   The website at  https://constantcontact.mashery.com/io-docs is a testing tool for our v2 API. It is not a full integration. It allows you to make calls to our API to test what a properly formatted call and JSON payload would look like along with the response.   If you are trying to use an integration what is the name of the integration and I'll do my best to see how I can assist. If the integration is created by Constant Contact you can call our main support line for assistance with how to set up the integration. If the integration is created by a third party you would want to reach out to that company for assistance with how to set up the integration.   If you are trying to develop your own integration then the API tester page is a great place to start to ensure your calls are formatted correctly, but after that you would want to move on to your own code development.   Let me know which scenario you are working on so I can best assist. ... View more

Hello Pooja,   Our other customers are of course welcome to comment here, but I did have a few questions regarding your database usage. If you would be willing to email us at webservices@constantcontact.com I would like to get some details that may be better off not being on a public forum. ... View more

Hello @MFMP,   There is currently no integration created for GoToTraining. This is probably not an integration that Constant Contact will be creating in the future; however you are welcome to suggest to GoToTraining to create an integration, or you can create one yourself if you have the development assests.   You can take a look at our API documentation if you are interesting in creating your own integration. https://developer.constantcontact.com/docs/developer-guides/overview-of-api-endpoints.html  ... View more

Hi @ReuvenR,   The API key and Access Token are similar to a username and password for authenticating with our API. If you would like to create one please look over this article; it has step by step instructions on how to generate that information.   https://community.constantcontact.com/t5/Community-News/How-to-generate-an-API-Key-and-Access-Token/ba-p/293856    There is no way inside of Constant Contact to manipulate the reporting information the way you are currently looking to do. We are working to increase our reporting capabilities and offer more information and how you can interact with that data. ... View more

Hello @ReuvenR,   Thank you for reaching out to Constant Contact's API Support.   I will pass along your feedback/suggestions to our developers. As for being able to do this on your own; you can take a look at our API documentation. The reporting information for email campaigns is something you can retrieve using our API; then you can manipulate that data however you would like.   Our documentation can be located here. https://developer.constantcontact.com/docs/developer-guides/overview-of-api-endpoints.html   The specific documentation for retrieving email campaign reporting is located here. https://developer.constantcontact.com/docs/campaign-tracking/email-campaign-tracking-.html ... View more

Hi @First-NameL23239,   The ACTION_BY_CONTACT (it is actually ACTION_BY_VISITOR) is something that only applies when working with our API. Have you created your own sign-up form using our API, or are you using an integration that created a sign-up form using our API? If you are using a third-party integration which one are you using?   If you are not using either of the above options are you using the sign-up form that is provided with your Constant Contact account? If so then your best option to resolve this is to reach out to our main support at  866-289-2101. ... View more

Hello @HarborfieldsP,   Constant Contact has not created this integration; while we have had some feedback requesting a feature like this, and it is something we are looking in to, it is not something we have on the roadmap at this time.   I did check on our Marketplace, but I did not see an integration that does this developed by anyone else either. We would be happy to offer support if you wanted to develop this type of integration, or if you wanted to suggest this to Joomla we could also offer our support to their developers. ... View more

Hello BSS,   You should be able to authenticate ahead of time and it will save that token for quite a while. Unless you have written your integration to expire those tokens at a specific amount of time they last 315359999 seconds which is 10 years.   This time can be changed of course to expire earlier if you wish. You can reference that documentation here. https://developer.constantcontact.com/docs/authentication/access-token-info.html ... View more

Hello Annna,   The sign-up form is created in a way that it only shows up once it is placed on one of your pages, so there is no preview until it is placed on a page.   There are two ways to insert the sign-up form on a page. When you create the sign-up form in the upper right of the page below the Update button there is a Shortcode that is displayed. You can copy this Shortcode and paste it as text on the page you want the sign-up form to display on. The other method is when you are editing the page there will be a button among the other text editing buttons provided by Wordpress that when you mouse over the button it will say "Add Constant Contact Form." When you click on this button it will add the same shortcode to where ever your cursor is currently located in the editing section of that page.   This FAQ also has the steps on how to insert the sign-up form into a page. http://knowledgebase.constantcontact.com/articles/KnowledgeBase/18059-Create-a-Wordpress-Form   As for the sign-up form popping-up that will only occur if you also have another plug-in that does a pop-up on your page and you choose to place the sign-up form on that pop-up provided by that plug-in. In that scenario the pop-up will occur based on when you have set that other plug-in's settings. ... View more

Hi abhisheks,   At this point it would be best if you could email us at webservices@constantcontact.com. Please send us your code that you are using. This way we can see your API key and the full code. Some of that information should be kept private so posting the full file here is not suggested. ... View more

Hi ahisheks,   In this line here is where you are having the issue. define("REDIRECT_URI", "https://oauth2.constantcontact.com/oauth2/oauth/siteowner/authorize?response_type=code&client_id=MY_..."); The redirect_URI needs to match what you have listed in your Mashery account. What you have in your code example here is directing the person to our oauth site. However; the redirect is suppose to tell the authentication server where to send your customer/client/contact where to send them after they are authenticated. What you have currently is basically sending them in a loop.   A good example is if you use our API Tester page located at https://constantcontact.mashery.com/io-docs. After you authenticate by typing in your username/password the redirect URI we have in place sends you to the page that displays your Access Token.   In your case if you are operating on a website you may want to direct your customers to a webpage, or in the event that you don't need to direct them anywhere you can use the redirect URI of http://localhost. ... View more

Hello Pooja,   Based on what other customers have done in the past it seems the most common practice is to send an update from your database to Constant Contact just prior to sending any campaigns from Constant Contact. If you send a weekly email campaign then update your contacts the day before you send that campaign.   As for actual coding of the integration is concerned. If you are importing more than a few hundred contacts I suggest to use our Bulk Activity for importing.  https://developer.constantcontact.com/docs/bulk_activities_api/bulk-activities-import-contacts.html   Or if you have the contacts in a .csv file then you can use this Bulk Activity import.  https://developer.constantcontact.com/docs/bulk_activities_api/bulk-activities-addcontact-multipart.html ... View more

Hi Liz,   In that situation it might be easier to put those contacts in an Excel file (.xls or .xlsx) and upload them. This way all the contacts are added at once and you can choose Implied or Express. ... View more

Hi Liz,   If you had to continually tick something it sounds like you may have not been using a program developed for our API and instead you might have been using the website instead. Is that correct? ... View more

Hello,   Looking at that github the redirect URI you are using is listed as the development redirect according to the readme.md file. It is also linking to our older v1 API information. Are you using a v1 API or a v2 API key? Do not post your API key. Did you create your API key using this website? https://constantcontact.mashery.com/   If you did then log in and click on My Account in the upper right. Click on Applications, then click on Edit. This will show you what redirect URI you have set up for your API key. It needs to match the redirect that is in your code. You can change either location. If you change the information in the API key location it can take up to 10 minutes to update.   If you need to post information that should be kept private I suggest to email us at webservices@constantcontact.com. ... View more

Hi JigarD0,   The feature in our website UI that allows you to download the unsubscribed contacts for the import that just occurred is a newer feature and is not available in the v2 API. We are currently developing our v3 API and I will pass this request along to our engineers to see if we can get this feature in the v3 version when it is released. ... View more

Hello abhisheks822,   Thanks for reaching out to Constant Contact's API Support.   The API key is registered to whatever account you created for your API key. If your integration is going to only be used with one Constant Contact account then you can generate the Access Token in relation to the API key and then put that in your code. However; if you are going to allow multiple users to use your integration each one will need to authenticate which will generate an Access Token for each of those users individually.   In the PHP SDK there is an example of how to get the Access Token. (https://github.com/constantcontact/php-sdk/blob/master/examples/getAccessToken.php)   ... View more

Hello HarshekJ2,   The readme file will have the version of which ever wrapper you are using. ... View more

Hello BobbyK87,   Using our current API which is v2 you can only use custom field names that are formatted like custom_field_1-15. Our documentation for this is listed here. (https://developer.constantcontact.com/docs/contacts-api/contacts-resource.html?method=PUT)   An example of how that would be formatted.  "custom_fields": [{ "name": "CustomField15", "label": "CustomField15", "value": "test" }] You can update the value data pair so it is empty and this will remove that custom field from the contact. "custom_fields": [{ "name": "CustomField15", "label": "CustomField15", "value": "" }] Our editor does not support the IfPropertyExists so that will not work; however this is not really needed if you update the value with a blank field it removes that custom field from the contact. ... View more

Hello,   You have the two best methods already laid out. One thing to consider in relation to the first option is that you can create multiple API keys with a single account. How you split the work load on your end is completely up to you. I've heard of other customers add coding that split the requests among their keys based on the order the request came in. Similar to a wait logic, but instead of having to wait you just send the next request to a different API key.   They never shared their code with us so I don't have any examples to show you unfortunately. ... View more

Hello Katherine,   Thank you for reaching out to Constant Contact's API Support.   Our API can do this; you'll want to take a look at our documentation which can be found at this website. https://developer.constantcontact.com/docs/developer-guides/overview-of-api-endpoints.html   Specifically if you are going to be integrating this with an existing form that uses an API you'll want to pay attention to the section on the right related to "Contacts." Ideally you will want to perform a GET on each contact submitted through your sign-up form to Constant Contact to see if the contact already exists. If it does not exist then you'll perform a POST; if it does exist then you'll perform a PUT.   Once you have gone over the documentation you are welcome to email us at webservices@constantcontact.com if you need further assistance.   ... View more

Hello Laura,   Thank you for reaching out to Constant Contact's API Support.   It is possible that the timeout setting is just not long enough to allow for the form to be submitted. Especially if resubmitting the form is working correctly. I would be interesting in seeing the form and/or backend code to see if there might be something else going on. If you do not wish to share that information publicly you can email us at webservices@constantcontact.com.   ... View more

Hi Jon,   Our tracking stops calculating after 33 days. You can write your program to query for the campaign tracking endpoint as David mentioned for 33 days after the campaign sent to make sure you get all the data we collect.   I will make sure to submit your three points of feedback and see what we can do for those; we are currently developing our v3 API so if we are able to make any changes they would most likely occur with the new version.   ... View more