Is the v3/contacts/sign_up_form route down?

[KevinW745]

Hi,

When doing a contact update on v3/contacts/sign_up_form route via the API, I get this error:

[{
"error_key": "http.status.internal_server_error",
"error_message": "We are currently experiencing an issue with our service, please try again in a few minutes or contact Customer Support."
}]

This issue may be replicated with existing contacts via:

• a minimal POST body with the required keys: 'email_address' and 'list_memberships'
• or a full POST body with some changes to other non-required keys.

Creating new contacts with the same route work fine.

I tried to visit the status page: https://status.constantcontact.com/, but the status of APIs seems to be marked as ok.

I tried to contact customer support, but got this error page instead: https://community.constantcontact.com/t5/errors/errorpage

[Jimmy_D]

Hi @KevinW745,

I was able to update a contact using that endpoint without error. We'd be happy to look in to this issue further. Due to needing the email address for research I would suggest you email us at webservices(at)constantcontact(dot)com with the details of your API call.