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Problem while creating a Campaign

user431876
Campaign Collaborator
0 Votes

I'm getting below error while creating a new campaign,

 

[ { "error_key": "http.status.internal_server_error", "error_message": "We are currently experiencing an issue with our service, please try again in a few minutes or contact Customer Support." } ]

 

Everything is perfect in the request. Can you please help?

1 REPLY 1
Jimmy_D
Employee
0 Votes

Hello @user431876,

 

Thank you for reaching out to Constant Contact's API Support.

 

There are a few different things that can cause that error. If this is a new account make sure that your account has the physical address set under the My Settings section. Also make sure that you have verified the reply-to and from address you are using.

 

As for email campaign specific issues make sure that you have assigned a contact list to the email and ensure that you have set a valid send time. If all of these are set and correct can you please provide a code snippet of what you are submitting when this error occurs?


Regards,
Jimmy D.
Tier II API Support Engineer
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