Using .NET API, getting Unable to Connect to Remote Server error

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Jennifer_Smits
Campaign Collaborator
0 Votes

Hello,

 

We have finished a solution that uses the .NET API that you provide. When working on a system outside of our main network, I was able to get everything working as expected. However, when I tried to test the code inside of our main network, I received an "Unable to Connect to Remote Server" error on the first line that tries to use an API call.

 

I read another post with the same problem, and tested the method of going to the following URL to make sure that I could connect properly and I could:

 

https://api.constantcontact.com/ws/customers/your-username/contacts

 

Unforunately I didn't see a resolution to the issue on that thread. Here is the link to that page:

 

http://community.constantcontact.com/t5/Developer-Support-ask-questions/No-connection-could-be-made/...

 

If you can point me in the direction so that we can clear this seemingly last hurdle I would greatly appreciate it.

 

Thanks!

1 ACCEPTED SOLUTION
Jennifer_Smits
Campaign Collaborator
0 Votes

Hi Shannon,

 

The issue was on our end and has been resolved. I'll mark this thread as solved.

View solution in original post

4 REPLIES 4
Shannon_W
Employee
0 Votes

Hi,

 

Sorry you're having difficulty reaching us.  Can you open a command line and run a traceroute to api.constantcontact.com?  A trace route should show where the connection is failing.

 

Best Regards,

Shannon W.

API Support Specialist

Jennifer_Smits
Campaign Collaborator
0 Votes

Hi Shannon,

 

Thanks for your prompt response. I think that the problem is on our end due to our firewall settings and we're working to try and resolve it. Here is the traceroute just in case:


Tracing route to api.constantcontact.com [208.75.122.62]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  199.136.107.1
  2    <1 ms    <1 ms    <1 ms  199.136.98.46
  3    <1 ms    <1 ms    <1 ms  199.136.98.2
  4    <1 ms    <1 ms    <1 ms  199.136.102.2
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22    14 ms    14 ms    14 ms  api.constantcontact.com [208.75.122.62]

Trace complete.

Jennifer_Smits
Campaign Collaborator
0 Votes

Hi Shannon,

 

The issue was on our end and has been resolved. I'll mark this thread as solved.

Shannon_W
Employee
0 Votes

Thank you for the update.  I appreciate it.

 

Best Regards,

Shannon W.

API Support Specialist

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