Ability to turn off In Product Support chat

This pop up is ruining our Constant Contact Experience Preventing us from completing our work.. Causing page to slow down and interupt our work

22 Comments
Caitlin_M
Administrator
Status changed to: Open Questions

Hi @HayleyG. Are you able to provide a screenshot of what this pop-up looks like or describe it further? Did you click on anything before it appeared? 

Bonnie725
Regular Participant

If this user is talking about the Chat pop-up that constantly comes up while using Constant Contact, I AGREE!  It drives me crazy!!

Frankie_P
Moderator

Hi @Bonnie725 Can you also share a screenshot of this pop-up? Does it take up your whole screen or appear in the corner of your account? Also, what were the steps you took before it appeared, did you click on anything?

Bonnie725
Regular Participant

I estimate it's been about 2 months now where the Live Chat window pops up in the bottom right hand corner too often.  I cancel or close the window but it seems to pop up again the next time I attempt to edit another campaign.  It happens too often.

Frankie_P
Moderator
Status changed to: Voting Open
 
PaulaB521
Regular Participant

I agree. The popup window asking if I want chat help appears almost every time I open a campaign for editing. Since I have multiple campaigns in progress at once, and since I add to them constantly until it's time to send them, it is incredibly distracting and annoying to have to dismiss the window each time. 

 

This is relatively new behavior (the last month or so?). Please turn this off. The help menu is very obvious at the top of the screen and I can easily open that to chat if I need to.

AnnunciationGOC
Participant
I don't need help and I want the box to get out of the way but it does NOT
LisaHorstC8
Participant
A pop-up shows up every time I navigate to a new screen - do you need help? No! I don't! And it's really annoying to have to close it out (twice) every single time.
DaraS3
Participant

I have the same problem with the "help" pop-up that needs to be closed by clicking on it twice. Please make it stop because it blocks part of my campaign so I can't just ignore it.

JaimeM
Frequent Participant

It is really annoying, especially since you have to close out of it twice to actually get it to go away. If I want help, I will go to the help page. Having the chat pop up and block my campaign every single time is a nuisance. Get rid of it. 

PaulaB521
Regular Participant

Ironically, the only time I ever used the pop-up was to complain about it! But the agent with whom I chatted didn't even know what I was talking about.

DcnMikeB
Participant
Having this appear every single time I am working on your site is distracting and annoying. Please! Turn it off. If I need help, I will click on Help.
Frankie_P
Moderator
Status changed to: Open Questions

Hi @DcnMikeB what chat pop-up are you seeing? Are you able to provide a screenshot of what this pop-up looks like or describe it further? Did you click on anything before it appeared? 

Frankie_P
Moderator

Reply from @DcnMikeB :

Hi Frankie,

 

I had been seeing it for at least a week or more. It would float up from the bottom right-hand portion of the client area asking if I would like to chat about design help? I would click no and the box would sink out of view except for the title bar of the dialog box would be visible at the bottom right. The reason I sent the feedback was because a feedback dialog box popped up unasked for. Interestingly, no pop-up/float-up dialogs have appeared since I sent my feedback. And, I had no idea that my feedback was going to appear publicly in a community.

 

When and if it appears again, I will take a screen capture for you. Obviously, uninvited pop-ups, especially the persistent type, are a poor design element.

 

Mike



CathrineF
Participant

I agree. There needs to be a way of preventing the chat pop-up window from appearing every time we launch Constant Contact. It is super annoying. This seems to be a relatively new feature. It needs to be eliminated asap.

Frankie_P
Moderator

Reply from @DcnMikeB 

I have attached a screen shot.

Screen Shot 2020-08-11 at 9.16.57 PM.png
Frankie_P
Moderator

Hi @DcnMikeB thank you for responding with this screenshot! I have merged your request into a larger thread focused on this experience.

DougR30639
Participant
For experienced users, like myself, the pop-up window offering Chat help is more annoying than helpful. How can I disable that feature?
CharlesM89
Member
I don't like having to say twice that I don't want to chat.
PhilipL123
Participant

Hello, Please change the position of chat dialog on the bottom right area. Every single time I am editing the email the small dialog always pop up and it's extremely annoying!! Although it only pop up once when you close the dialog, it's really inconvenience to use. 

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