Search Feature Missing Campaigns in Results

Search Feature Missing Campaigns in Results

Your search function is frustrating and not useful. If words are in a title of a campaign, they should just show up when I use those words in search.

Top Answer
Kyle_R
Administrator

Thanks for the additional information @ShannonS662 ! You're correct that the Reporting page will only show campaigns in Sent status. It looks like we had an issue with the process of getting all/newer campaigns indexed to be searched. We're working out some of the issues and will keep this thread updated with any news - sorry for the troubles!

 

It might be worth mentioning that the "Filters emails by send date" on the Campaigns page, and the search on the Reporting page isn't impacted by this issue. So that could potentially help out in finding any sent campaigns.


48 Comments
Administrator
Status changed to: New

Hi @LoisH48. The search feature under Reporting has not been taken away. You will need to scroll down past the Overview and Trends area and it appears above your list of campaigns. 

 

I'm merging your original post into a larger thread containing similar feedback about the search feature under Campaigns not populating results. When the search feature was made available in accounts, it caused a lag in allowing newer campaigns to appear in search results. Our teams are working on bringing the feature up to date and we will update the thread as soon as we hear anything. 

Occasional Contributor
You have a pretty weak search logarithm. I'm trying to find an email I created using a simple keyword/phrase - a partial name of the product I'm selling. It was in the last couple of months, but all that's being returned to me is from years ago.
Administrator
Status changed to: Open Questions

Thanks for the feedback @StevenH4100 - We've seen a few problems with some campaigns being delayed in being indexed into the search results. I'm willing to guess that's what is happening since it sounds like you're getting to the end of your search results with the campaign missing. In the event that the keyword is bringing up quite a few results with older campaigns being shown first, it might be worthwhile to try changing the sort option after you search from "Most Relevant" to "Last Modified". In some cases older emails find their way to the top of the most relevant filter because they use the search term more frequently.

 

We'll update once the delay issue is addressed to see if that fixes it for you.

Established Member
Your search function is SO TERRIBLE -- I can literally put in the exact name of the campaign and it does not find it. You must fix this. It is so basic and so terrible. You can't put in the status and then search fro something within that status. It is ridiculous. I spend WAY too much time having to scroll through emails to find what I know is there but your search function doesn't ever find! It doesn't even produce results by date! UGH!!! PLEASE!!!
Administrator
Status changed to: New

Hi @KristinaT7. I'm moving your post into a larger thread that has similar concerns about our search feature. There is an issue with the process of getting all/newer campaigns indexed to be searched. We're working out some of the issues and will keep this thread updated with any news.

 

In the meantime, you can use the Search function under the Reporting tab to search for campaign names. Please note this will only search sent email campaigns.

Occasional Advisor

Seems like you can only see campaigns from 12 months back!!!!!  How do I get to my older campaigns?  I also miss the filter that allowed you to see how many campaigns a particular email LIST has received.

Occasional Advisor

Am I missing something?  How do I get back to older campaigns on the reporting page.  I am often asked to hunt down something that was sent years ago.   Suggestions welcome!!!!  

Administrator
Status changed to: New

Hi @TimothyF. I'm moving your posts into a larger thread that has similar concerns about our search feature. There is an issue with the process of getting newer campaigns indexed to be searched. We're working out some of the issues and will keep this thread updated with any news.

 

In the meantime, you can use the Search function under the Reporting tab to search for campaign names. Please note this will only search sent email campaigns.