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Ability to end Automation on a "yes" path for conditional split

0 Votes

I built a win-back automation today and created several emails just the way I want them (created one email twice because the first one was based on an old template I didn't realize wouldn't work in the automation - who knew?). Then I went to activate the automation, and I keep getting an error saying that there are no actions in the "Yes" paths. That is how I want it. All of the decisions are based on whether or not a customer has made a purchase since the last step. If they have, all is well and we'll engage them some other way. If not, then we want to send an email to reach out again. Your system is forcing me to add steps that I don't want just because you think there should be something in the "Yes" path. On top of that, I have used all the available steps for our plan level, so in order to add these steps that I don't want, I have to remove steps that I do want. How absurd is that?


Let me build the automation the way I want it and don't force me to add steps where I don't want them. 

1 Comment
Status changed to: Acknowledged

Hi @EmuTherapy. Thank you for the idea. At this time, automation paths will only end on a "No" path. We're updating the status of this idea to more accurately reflect its current status with our engineering team and also made slight changes to the subject line for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release. 

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