Getting Started with Ideas

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Welcome to Ideas! This board is dedicated to providing a space for our intrepid users to provide personal insight and feedback on additions and enhancements they’d like to see in your  Constant Contact account.

The Ideas board operates differently from other boards in the Community, so we want to ensure our users clearly understand the layout and how to engage effectively with this area.

How to Navigate Ideas

Idea Statuses

When you land on Ideas, one of the first things you’ll notice is a series of statuses towards the top. The statuses are as follows:

• New: The default status for ideas after submission that have not yet been reviewed by the team. These ideas will either be updated to a more relevant status, merged with similar existing threads, or relocated within the Idea board for appropriate handling.
• Clarifying: If an idea is vague, such as “I don’t like this change” or “It’s hard to work in my account,” the moderator will seek further details from the poster to clarify the idea. If the user replies via email, we’ll update the idea’s status accordingly. Ideas in this status will be closed if no response is received in a week. 
• Gathering Information: Similar to “Clarifying,” but requires more input to fully understand your idea. If you suggest a feature, like a specific campaign report we lack, tell us how you’d use it to enhance its value. Provide detailed feedback to expedite the process. If we receive no response after a week, the idea will be closed. Please provide detailed feedback on the specific changes you want and how you intend to use them.
• Acknowledged: Indicates awareness of an idea without a commitment to implement.
• Under Consideration: Being researched or awaiting prioritization by the product team.
• Planned: Intent to implement the idea, though subject to change.
• Not Currently Planned: Ideas that are not intended for immediate development, but may be considered later.
• Closed - Not Enough Information: Closed if no response within 30 days; users are encouraged to resubmit.
• Closed - Does Not Meet Idea Requirements: For ideas that do not align with our Idea guidelines.
• Closed - Implemented: For ideas that have been successfully incorporated into the product.

Suggest an idea

On the main Ideas page, you’ll see a blue Suggest an idea button. Click that and you’ll be taken to the New Idea page.

1. Fill out the Idea Subject.
2. Provide as many details as possible in the Body section. The more elaborate the explanation, the more easily we can move the idea along and surface it to our developers.
3. Choose an Idea Label.
4. Click Post.

Here is an example of a good post. The user is clear on the change they’re looking for, explains the hardship they experienced due to the lack of said feature, and explains their use case for it.

Interact with an existing idea

Scroll through the main Ideas boards or click through the different statuses and see if any existing ideas reflect what you’re looking for. When you’ve found a post, there are a couple of ways to interact with it.

1. Click the thumbs up icon (called a Kudos).
2. Click on the Comment button and add your own thoughts about the existing idea. Similar to creating your own Idea post, make sure to provide as much detail as possible if it’s not the same as what is presented in the original post or other comments.

When you give a kudos or leave a comment, it increases the visibility of the idea in our internal tracking system. While it’s not a guarantee that even a highly visible idea would eventually be implemented, it still signals to our developers that this is something worth keeping an eye on. Sometimes, we have prioritized other features or there are limitations to successfully bringing the feature forward but we still track this idea over time. When closing an idea, we will try to be as open as we can with the reasoning behind the decision.

[megaphone emoji] Idea posts are not necessarily meant to facilitate discussion between users, so while you could @ mention another user in your post, you can’t reply directly to them like you can with other areas of the Community such as our Questions and Discussions board.

If a post is identified as needing account support, it will be moved to the Questions & Discussions board where assistance will be provided by the Support team.

At Constant Contact, we love hearing from our customers. Your time spent creating emails, organizing events, and sending text messages makes your ideas and feedback invaluable towards making the product even bigger and better.

Thank you for taking the time to visit and share your thoughts and we’ll see you around Ideas!