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Amend quiet hours for SMS

Please consider amending the quiet hours for the morning to allow for texts to be sent by 8am.

Top Answer
Caitlin_M
Administrator

We have adjusted our quiet hour settings while still keeping you compliant with the TCPA. Quiet hours are between 8:00 p.m. - 8:00 a.m., depending on the time zone you selected in My Account.

 

Messages to SMS phone numbers outside of your time zone are prevented from receiving SMS messages during quiet hours for that time zone, based on the area code of the phone number.


23 Comments
user37450
Rookie

The main reason we purchased the SMS feature was so that we would have the ability to connect with our people during specific times. The quiet hours prevent us form doing this and is very problematic. The feature out quiet hours should be optional at best. 

KariM600
Rookie

I agree with amending the quiet hours. Like many others, we do use this as an internal communication function (as well as external communication). For internal reasons, specifically office closures, emergency situations, and other work related items, it'd be nice to be able to use the SMS service before 8 a.m. CST. 

Caitlin_M
Administrator

We have adjusted our quiet hour settings while still keeping you compliant with the TCPA. Quiet hours are between 8:00 p.m. - 8:00 a.m., depending on the time zone you selected in My Account.

 

Messages to SMS phone numbers outside of your time zone are prevented from receiving SMS messages during quiet hours for that time zone, based on the area code of the phone number.

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