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Automation Path Builder - Ability to Change Trigger Type in Existing Path

I'm really not sure if this is applicable because I can't see behind the curtain and how CC operates. I just wanted to inject the idea of allowing people to simply edit and change the type of trigger within the email during the editing/path building process.


For example, before I understood how to select the option to add/remove contacts to a list to have them receive emails, I created a welcome email but completely built out the path following a proven email campaign workflow template, with time delays and conditional splits and content for all the emails. In this scenario it would have been really great to be able to make a copy of that path and simply change the initial trigger option instead of having to build out an entirely new path because it would potentially save me hours of time.


I tried to make a copy of a path though and when I clicked the button to do that the screen did not indicate in any way that it was responding so I kept clicking and now have nearly a dozen welcome campaign that I can't use or get rid of. That is a separate issue from what I'm discussing here but they are also kind of tied together because I learned it is possible to easily create a huge mess when copying campaigns just because the initial trigger action wasn't able to pivot from a welcome path trigger.  


Going on day three of having to rework the previous two weeks of setup and content generation and it would have been preferable to avoid the situation altogether. 😕


For context, I am a brand new premium user with no background in marketing. 

1 Comment
Status changed to: Acknowledged

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.


In the meantime, an automation path will need to be recreated if you need to change the trigger type. Copying from a welcome-type trigger, will result in the copies also being that type, so if you're wanting a different trigger type, you'd need to make a new path. 


To address your issue with deleting your automations, as long as the automation path isn't active, you can delete it. When I checked all the automations in your account, the option to delete the inactive and ended ones was available.

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