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Disappointed in your service

0 Votes

I'm writing to express my disappointment in your services. I've had multiple calls and long wait times with your customer service teams to try find a solution to my issue. I wanted to use my free trail for Constant Contact without entering a credit card (most other Email Marketing Softwares offer this function). When one customer service representative said this is possible, another said it wasn't. 

 

I am currently in the process of trialing multiple Email Marketing Softwares for my company to use, however without presenting to the team I am unable to pitch to my company to go ahead with Constant Contact. After wasting what I estimate would amount to 1 hour on the phone, I am still unable to have a free trial without entering a credit card.

 

It is unfortunate that I now cannot consider Constant Contact for our business.

2 Comments
Candace_M
Employee
Status changed to: Open Questions

Hello @user816624,

Thank you for reaching out with your feedback as it helps us to make changes to our future processes. I'm very sorry to hear about the fact that you were given different answers while trying to create a free trial. At this time there are in fact certain account flows that do require you to enter a credit card for a free trial. 

Frankie_P
Moderator
Status changed to: Closed - No Action
 
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