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Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.

About Candace_M

Candace_M
Candace_M
CTCT Employee
since ‎11-16-2016
‎08-30-2019
Badges

Re: Search campaigns doesn't seem to work - Status...

by CTCT Employee Candace_M in General Feedback
‎08-29-2019 03:49 PM
‎08-29-2019 03:49 PM
Hello! I'm interested in learning more about your experience! What were you searching for when trying to find the campaign? What was the name of your campaign?  ... View more

Re: Feedback - Status changed to: Closed - No Acti...

by CTCT Employee Candace_M in General Feedback
‎08-29-2019 03:38 PM
‎08-29-2019 03:38 PM
Hello @JeffS0395, I'm very sorry to hear about this experience you had with one of our support reps. I will be passing this feedback along to their manager for you.  ... View more

Re: Test Email Confirmation - Status changed to: V...

by CTCT Employee Candace_M in General Feedback
‎08-29-2019 03:15 PM
‎08-29-2019 03:15 PM
Hey @RobertB8, Awesome idea! I will be opening this up to voting so users like yourself can vote and comment on this idea. ... View more

Re: Communication - Status changed to: Open Questi...

by CTCT Employee Candace_M in Help Center
‎08-28-2019 11:34 AM
‎08-28-2019 11:34 AM
You are correct that we no longer have email support, however we still do have the ability to reach support via chat! Where are you looking in your account to be able to connect with us?  ... View more

Re: Your Preview - Status changed to: Closed - Imp...

by CTCT Employee Candace_M in Help Center
‎08-28-2019 11:33 AM
‎08-28-2019 11:33 AM
Hello @JudyR99, You should actually be able to do this now! If you click into your campaign and click to preview it while in the campaign you should be able to see an option to print!  ... View more

Re: New landing page photos - Status changed to: O...

by CTCT Employee Candace_M in Help Center
‎08-28-2019 11:28 AM
‎08-28-2019 11:28 AM
Hello @JohnG41, Are you sending this over to us because you would be interested in being showcased on our login screen?  ... View more

Re: Slow and inaccurate - Status changed to: Open ...

by CTCT Employee Candace_M in Help Center
‎08-28-2019 11:18 AM
‎08-28-2019 11:18 AM
Hello!  Would you be able to share more with us on this experience. What was the actual price of your template? What were you looking to have done to your template? We do have a few different services when it comes to template creation so I am wondering if you just weren't told about both services.  ... View more

Re: CC Help - Status changed to: Closed - No Actio...

by CTCT Employee Candace_M in Help Center
‎08-28-2019 11:14 AM
‎08-28-2019 11:14 AM
Hello @SallyC4, Thanks for reaching out to let us know about your positive interaction! I'm glad to hear that  Vidya was able to answer your questions. If you have any other feedback on your experience feel free to come back to the feedback forum at any time! ... View more

Re: Use of Segments with advanced editor - Status ...

by CTCT Employee Candace_M in Help Center
‎08-28-2019 11:12 AM
‎08-28-2019 11:12 AM
Hello @WilliamW61, Thanks for bringing up this feedback on the ability to send to segments from the custom code editor! I will be opening this up to voting so other users can vote and comment on this idea as well.  ... View more

Re: 5 Step Process - Status changed to: Open Quest...

by CTCT Employee Candace_M in General Feedback
‎08-28-2019 10:50 AM
‎08-28-2019 10:50 AM
Hello @JenniferP185, Would you be able to share more about your experience getting signed up with us? Were you not ready to start an account with us?  ... View more

Re: Receive Notifications Each Time Someone Signs ...

by CTCT Employee Candace_M in Managing Contacts
‎08-28-2019 10:45 AM
‎08-28-2019 10:45 AM
Hello @MelissaI50, Thanks for submitting this awesome idea to us! I will be opening this up for voting so customers like yourself can vote and comment on this idea!  ... View more

Re: Landing pages - Status changed to: Voting Open

by CTCT Employee Candace_M in General Feedback
‎08-28-2019 10:37 AM
‎08-28-2019 10:37 AM
Hello @ClaudiaariasA, Thanks for reaching out to us with this feedback! Is there anything else about the new landing pages that you do not enjoy? If we were to have the same feature available on our new ones would this work just as well for you? ... View more

Re: Getting someone added back to our distribution...

by CTCT Employee Candace_M in General Feedback
‎08-28-2019 10:35 AM
‎08-28-2019 10:35 AM
Hello @JessicaT2, Thanks for reaching out to us on this! Are you aware that you can select multiple lists on your update profile form so customers have the option to select specific mailing lists to opt out of?  ... View more

Re: Updating Active Email Automation - Status chan...

by CTCT Employee Candace_M in General Feedback
‎08-28-2019 10:32 AM
‎08-28-2019 10:32 AM
Thanks for submitting this idea to us on our Automation campaigns! I will be opening this up to our voting section so other customers can vote and comment on this idea! ... View more

Re: Honor your stated business hours. - Status cha...

by CTCT Employee Candace_M in Help Center
‎08-28-2019 10:26 AM
‎08-28-2019 10:26 AM
Hello @GloriaC2! Do you know where you received that number? I would make sure you are using our main support line at 1-866-289-2101.  ... View more

Re: Customer support

by CTCT Employee Candace_M in Help Center
‎08-28-2019 09:52 AM
‎08-28-2019 09:52 AM
@BeverleyC326, I think that's a valid idea! Were you trying to reach our normal support line or were you trying to reach a specialty team like billing or account review? ... View more

Re: No requirement - Status changed to: Open Quest...

by CTCT Employee Candace_M in General Feedback
‎08-28-2019 09:36 AM
‎08-28-2019 09:36 AM
Hello @user608907, Would you be able to tell us a little more about your experience so far with Constant Contact? What do you mean by no requirement of marketing emails? Are you not using Constant Contact to send out email campaigns? ... View more

Re: Honor your stated business hours. - Status cha...

by CTCT Employee Candace_M in Help Center
‎08-27-2019 05:34 PM
‎08-27-2019 05:34 PM
Reply from: @GloriaC2  No, the message said, “There’s no one In the office now.” I have 2 numbers. I think the one I called was (800) 240-2302, but not absolutely sure. ... View more

Re: Multiple Thank You Messages - Status changed t...

by CTCT Employee Candace_M in General Feedback
‎08-27-2019 03:28 PM
‎08-27-2019 03:28 PM
Hello @FIChapel, Were you testing a sign up form you had created for your account? What kind of form was it?  ... View more

Re: Pop up forms - Status changed to: Open Questio...

by CTCT Employee Candace_M in General Feedback
‎08-27-2019 03:24 PM
‎08-27-2019 03:24 PM
Hello @CindyA238, Are you trying to create a pop up form or a landing page? You wouldn't be able to use a pop up form in your email as the form is intended to be used for websites.  Would you be able to send a screenshot of what you are seeing?  ... View more

Re: Deliverability - sending to Role Address - St...

by CTCT Employee Candace_M in General Feedback
‎08-27-2019 02:01 PM
‎08-27-2019 02:01 PM
Hello @RachelR5858, Thank you for reaching out to us with this feedback. You currently can't send to this role addresses because they are typically sent to more than one person. It's hard to ensure that all of the recipients gave permission to receive your email, which can lead to higher complaint and opt-out rates. In this case you would want to get individual email addresses for all of your contacts. Learn more about our role addresses here.  ... View more

Re: Search Feature Lacks Tremendously - Status cha...

by CTCT Employee Candace_M in General Feedback
‎08-27-2019 01:39 PM
‎08-27-2019 01:39 PM
Hello @BomaSuburbanChicago, Is this still happening to you with recent searches? Is it only happening when you sort new to old?  ... View more

Re: please non speac inglish - Status changed to: ...

by CTCT Employee Candace_M in General Feedback
‎08-27-2019 01:22 PM
‎08-27-2019 01:22 PM
@arturot715  Cosa stai cercando di fare? Di cosa hai bisogno di aiuto in particolare? ... View more

Re: Refer a friend link should be created in new v...

by CTCT Employee Candace_M in General Feedback
‎08-27-2019 10:12 AM
‎08-27-2019 10:12 AM
Hello @DionnaL00, Thanks for reaching out to us with this idea! What do you mean by in a new version? Would you be able to describe your idea to us more? ... View more

Re: stacking two photo with text blocks - Status c...

by CTCT Employee Candace_M in Help Center
‎08-26-2019 02:39 PM
‎08-26-2019 02:39 PM
Hello @CharlesM89! WOuld you be able to send a screenshot of what you are trying to accomplish? You should be able to add dividers as long as your content is broken up into separate blocks.  ... View more

Re: Answers or Responses to requests - Status chan...

by CTCT Employee Candace_M in Help Center
‎08-26-2019 10:43 AM
‎08-26-2019 10:43 AM
Hello @CharlesM89, Thanks for reaching out to us with your concerns about the feedback forum! I can pass along this message to make sure posts are being updated with additional information. Do you tend to come to the feedback forum to follow up on statuses?  ... View more

Re: Honor your stated business hours. - Status cha...

by CTCT Employee Candace_M in Help Center
‎08-26-2019 10:09 AM
‎08-26-2019 10:09 AM
Hello @GloriaC2!  What was the number you were calling? Our reps should have been available to take your call at this time. Was it that you were on hold waiting for someone to get off another call?  ... View more

Re: List Management - Status changed to: Open Ques...

by CTCT Employee Candace_M in General Feedback
‎08-22-2019 04:50 PM
‎08-22-2019 04:50 PM
@DennisD70, Awesome idea! What additional criteria are you interested in? ... View more

Re: PDF Files in Emails Have Very Low Quality Res ...

by CTCT Employee Candace_M in Library
‎08-20-2019 11:42 AM
‎08-20-2019 11:42 AM
Thank you for this feedback! I will be opening up this topic to our voting section so users like your self can vote and comment on this idea! ... View more

Re: design flaws - Status changed to: Open Questio...

by CTCT Employee Candace_M in Other Campaign Experience
‎08-20-2019 11:29 AM
‎08-20-2019 11:29 AM
Hello @NancyN739, Would you be able to tell me more about what you find to be difficult when setting up an event? Are you saying that you don't understand how to set up an item? Click here for our article! At this point we are only fixing critical bugs for our current event campaign feature, and no new development will be done. However, we have created a partnership with Eventbrite so that our customers can use the leading event management tool! ... View more