Constant Contact
Constant Contact Community
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

About Candace_M

Candace_M
Candace_M
CTCT Employee
since ‎11-16-2016
‎06-14-2019
Badges

Re: Inline Form Fields Require Manual Positioning ...

by CTCT Employee Candace_M in General Feedback
‎06-14-2019 04:59 PM
‎06-14-2019 04:59 PM
Awesome idea @CRUSER_1!  I will be opening up this idea so users like yourself can vote and comment on this idea as well.  ... View more

Re: Good - Status changed to: Open Questions

by CTCT Employee Candace_M in General Feedback
‎06-07-2019 05:14 PM
‎06-07-2019 05:14 PM
Hello @WendyG751, Did you mean to reach out to the feedback forum? Would you be able to share a bit more detail about what you had experienced that was good with us? ... View more

Re: Automated campaigns page - Status changed to: ...

by CTCT Employee Candace_M in General Feedback
‎06-07-2019 01:17 PM
‎06-07-2019 01:17 PM
Awesome ideas! I want to open this idea up to voting so other users like yourself have the ability to vote and comment about their experiences as well. ... View more

Re: New Account Creation Process - Status changed ...

by CTCT Employee Candace_M in General Feedback
‎06-07-2019 01:07 PM
‎06-07-2019 01:07 PM
Hello @DouglasL838, Thanks for this feedback. I will be opening this idea up to voting so other users can also comment and vote on this idea.  ... View more

Re: Birthday Greetings... - Status changed to: Vot...

by CTCT Employee Candace_M in Other Campaign Experience
‎06-07-2019 01:03 PM
‎06-07-2019 01:03 PM
Great Idea! I will be opening this idea up to our voting section so other users like yourself can also vote on this idea! ... View more

Re: Opt out options - Status changed to: Open Ques...

by CTCT Employee Candace_M in General Feedback
‎06-07-2019 12:51 PM
‎06-07-2019 12:51 PM
Hello @LaurieF885! Do you have these contacts separated into separate lists? You actually do have the option to give customers the option to unsubscribe from specific mailings.  Check out this article on how you can set this up!  Were you unaware of this feature or does it not meet your specific need? ... View more

Re: Some improvement ideas - Status changed to: Op...

by CTCT Employee Candace_M in Other Campaign Experience
‎06-07-2019 12:46 PM
‎06-07-2019 12:46 PM
Hello @NeilM595, Thank you for all of this very detailed feedback! This is super helpful when it comes to understanding the specific pain points you may be experiencing. I was wondering if you would be able to answer a few questions about your feedback for me.  When you say editing is buggy, what kind of content are you copying and pasting into the editor? Does this happen every time you copy and paste or is it random? Does this only happen with your event emails? ... View more

Re: Campaigns page navigation - Status changed to:...

by CTCT Employee Candace_M in General Feedback
‎06-07-2019 12:33 PM
‎06-07-2019 12:33 PM
Hello @BillS695! Thank you for reaching out to us. I want to make sure I completely understand your request. Are you referring to this page navigation?  ... View more

Re: Resubscribe Notification - Status changed to: ...

by CTCT Employee Candace_M in General Feedback
‎06-07-2019 12:26 PM
‎06-07-2019 12:26 PM
Hello @DawnW13. Thank you for reaching out with this feedback! I will be opening up this idea so other users can vote and comment on this idea as well! Do you have a preference on how and when you would like to be notified?  ... View more

Re: Delete Button on Unsubscribe - Status changed ...

by CTCT Employee Candace_M in General Feedback
‎06-07-2019 12:20 PM
‎06-07-2019 12:20 PM
Hello! Are you referring to the unsubscribed list on your contacts page? This group of contacts should function the same as other lists, and you should be able to delete your unsubscribed contacts. (Click here to learn how to delete contacts that are in a list) Are you looking to delete them from somewhere else? Also is there a reason you want to delete the unsubscribed contacts from your account? You have the ability to view them in the account for your own record but they are no longer counted toward your contact total.  ... View more

Re: page traversal - Status changed to: Open Quest...

by CTCT Employee Candace_M in General Feedback
‎06-07-2019 10:36 AM
‎06-07-2019 10:36 AM
Hello @StanleyH00, I'm interested in hearing more about your feedback on this! Is this something you experience while working on an email campaign? WOuld you be able to walk me through the steps you are taking in product?  ... View more

Re: Generally, thank you so much. - Status changed...

by CTCT Employee Candace_M in General Feedback
‎06-07-2019 10:06 AM
‎06-07-2019 10:06 AM
Hello @JohnB3717, Thank you so much for reaching out to us on the feedback forum. It sounds like you are having a pleasant experience with Constant Contact so far. If you have any further feedback or ideas that you would like to share with us feel free to reach out to us again! ... View more

Re: Scheduling page

by CTCT Employee Candace_M in General Feedback
‎06-07-2019 09:56 AM
‎06-07-2019 09:56 AM
Hello @pircclub, There should still be a thumbnail version of your campaign on the scheduling page at this time. WOuld you be able to take a screenshot of what you are seeing? Does it only show you the grey placeholder and not the actual thumbnail, or is it missing completely?  ... View more

Re: Alert when more than one person is working in ...

by CTCT Employee Candace_M in General Feedback
‎06-07-2019 09:42 AM
‎06-07-2019 09:42 AM
Hello @MargieW, Thank you for submitting this feedback to us! I think these are great ideas that could benefit other customers as well! I will be opening this idea up to voting so other users like yourself can vote and comment on this idea. Feel free to join us back on our feedback forum at any time to share more about this idea! ... View more

Re: I am DYING here - Status changed to: Open Ques...

by CTCT Employee Candace_M in Email Campaign Experience
‎06-07-2019 09:34 AM
‎06-07-2019 09:34 AM
Hello @ElizabethF40, I'm sorry to hear that you are having a difficult time starting out with our new editor. What is it exactly that you are trying to accomplish with your subject line?  Currently you can personalize your subject line by inserting a contact detail. Check out how to do this here! DOes this not meet your exact need, or were you unable to find this in the account? I'm interested in where you were looking in the account if this feature is exactly what you are looking for. ... View more

Re: New Segments - Status changed to: Open Questio...

by CTCT Employee Candace_M in General Feedback
‎06-07-2019 09:27 AM
‎06-07-2019 09:27 AM
Hello @KAMILLION, Thanks for reaching out with your feedback! Did you know that you can set a timeframe between two dates when using segments? Would this help with your need? If not I would love to hear more about what you are using segmentation to do.  ... View more

Re: New Customer Experience - Status changed to: O...

by CTCT Employee Candace_M in General Feedback
‎06-03-2019 09:58 PM
‎06-03-2019 09:58 PM
Hello @RichardM7652, Thank you for taking the time to type up all of that very detailed feedback to us! We really do appreciate the feedback from our customers as it is something that helps us to make future changes on our end. You are correct that during trial you are only able to send to 100 contacts. Was this fact not clear to you? Were you expecting to send to your full list? I'm also interested in hearing more about your "ratings" idea. If you had the ability to see what contacts were most engaged, where would you look to find this information in Constant Contact? ... View more

Re: Offer "Contact Us" Forms - Status changed to: ...

by CTCT Employee Candace_M in General Feedback
‎06-03-2019 09:41 PM
‎06-03-2019 09:41 PM
Hello @SherriG29, I see that you are looking for a contact us form. How would this feature work for users? For this feature would the reader click on a link and it would automatically populate an email to you? I would love to hear more about what you had in mind for this feature. ... View more

Re: None - Status changed to: Open Questions

by CTCT Employee Candace_M in General Feedback
‎06-03-2019 09:30 PM
‎06-03-2019 09:30 PM
Hello!  Welcome to Constant Contact's feedback forums! Did you mean to submit this to us? Do you have questions or feedback that you were trying to communicate with us?  ... View more

Re: Mashup: Event Campaign x Next-Generation Edito...

by CTCT Employee Candace_M in Other Campaign Experience
‎06-03-2019 09:25 PM
‎06-03-2019 09:25 PM
Hello @KarlK25   Currently we do have an integration with Eventbrite as well as an RSVP actionblock that you should have access to within an email campaign. What features are you looking to have with event planning that you are unable to accomplish with these current features?  ... View more

Re: immediate validation of emails sopene to singl...

by CTCT Employee Candace_M in General Feedback
‎06-03-2019 09:19 PM
‎06-03-2019 09:19 PM
Hello @Lizm538, I want to make sure I completely understand your question as I am not entirely sure what you mean. Are you asking how to find out who opened your email?  (click here for our article on this) It sounds like you may be unsure about how an open is tracked. It is possible that someone may have opened your email and it was not tracked as an open within Constant Contact. You can learn more about what is tracked as an open here.  If you are able to share more on what you are experiencing, that would be very helpful!  ... View more

Re: New to Constant Contact and I am disappointed....

by CTCT Employee Candace_M in General Feedback
‎06-03-2019 09:02 PM
‎06-03-2019 09:02 PM
Hello @FirstBaptist_Rochester, Thank you for taking the time to supply us with that very detailed feedback! Your feedback is very much appreciated and it helps us to make future changes to our product. I am very sorry to hear that you are disappointed with Constant Contact so far. I see that you mentioned the ability to change font sizes and line spacing. Currently, you do have the ability to change font sizes and adjust line spacing. Is there more customization that you are looking to do with these features? Feel free to alway join us back on our feedback section to let know more! ... View more

Re: BCC Feature - Status changed to: Voting Open

by CTCT Employee Candace_M in General Feedback
‎06-03-2019 08:44 PM
‎06-03-2019 08:44 PM
Hello @JeffB56366,  Thanks for taking the time to reach out to us with this idea! I will be opening this idea up for voting so other users can vote and share their experience as well. ... View more

Re: User authentication - Status changed to: Votin...

by CTCT Employee Candace_M in General Feedback
‎06-03-2019 08:34 PM
‎06-03-2019 08:34 PM
These are awesome idea! I will be opening this idea up to voting so other users like yourself can vote and leave their own comments.  ... View more

Re: automation - Status changed to: Open Questions

by CTCT Employee Candace_M in General Feedback
‎06-03-2019 08:15 PM
‎06-03-2019 08:15 PM
Hello @JillE26, We hear your feedback and I am very sorry to hear that you feel this way about our email automation feature. How were you expecting to set a specific time frame? Did you want to set a certain date for original email or  the following emails in the series. What trigger were you using for your series? ... View more