Hello @KevinR9928, Thanks for taking the time to reach out about that idea! Are you saying that you would want a map where you can see where the contacts who open your emails are at the time that they open it? Is there somewhere in product where you would want to see something like this? Would you want to just base it on city, state, or something else entirely.  ... View more

 Hello @MonteH31, Thank you for taking the time to let us know about your experience with our search feature. This is a newer feature and we definitely want to know what our customers are experiencing while using this tool. What were you trying to search for when this happened? Were your campaigns sorted old to new? ... View more

Hello @MichaelE6473,   This is actually something that we do not have any control over. In our Terms of Service we say that we restrict the use of accounts that violate our Prohibited Content and Commerce Statement. 'Debt Restructuring' is not allowed content in these terms.  ... View more

Hello @TanyaH98, Thank you for taking the time to submit your feedback on this. I too think it would be a great idea for us to include these features on our sign up forms. I want to open this idea up to voting so others like yourself can vote on this idea.  Are you familiar with our Marketplace at all? This is where different third parties create integrations that work with Constant Contact. You may be able to find an alternative sign up form you can use here.  ... View more

Hello @RobertK0613, Glad to hear you liked the thank you video! I will gladly pass along your feedback on future businesses that we can highlight in our video. I want to open this up to voting so others can also voice their ideas as well.  ... View more

Hello @DebraH440, I want to make sure I understand the steps that you took to get to this point. What screen were you on when you were answering questions? Were you just looking for a way to best communicate with us? At this time we do not offer email support but we do offer a variety of other channels to get in touch. Here is a link to our help center where you can find out how to contact support, view our tutorials, access our community, and more.  ... View more

Hello @JonathanE16, Thank you for submitting your feedback navigating through your campaigns. I think this is a great idea! I will be opening up this idea to voting so other users like yourself can share their feedback on this as well.   ... View more

Hello @JaniceM970, Sounds like you would like the ability to permanently delete campaigns from the deleted folder. At this time we don't have the ability to do this, but I will gladly track your feedback on this. If you had an option to filter what was recently deleted would this help? You currently have the option to filter new to old, or last modified under deleted, but neither will list them in the order they were deleted in. ... View more

Hello @KarenCB, Thank you for your feedback! What features were you using in our 2nd generation editor that you no longer have access to in our new editor?  ... View more

Hello @RobertS9801, I just want to make sure I understand exactly what pop up message you are referring to. Do you know what the message reads and what pages you tend to see it on? ... View more

@CynthiaL82 Thank you for your feedback! It sounds like you want the ability to resize your image. Are you looking for a way to set specific image dimensions for your images? ... View more

Hello @AndreaF,  Thanks for taking the time to provide us with your feedback on the new editor. So it sounds like you would prefer the editor to not include the #? ... View more

Your bounce rate shouldn't be increasing as your contact tier increases. There are different reasons why a contact may be bouncing and typically it's related to things such as the email address being spelled incorrectly, or an issue with the ISP. You can learn more about the different reasons and what to do about them here. I'm curious as to why you think your sign up form is the reason behind the bounces on your account though? Was there something that lead you to believe this? ... View more

Hello @henrys79, Thanks for reaching out! I just want to make sure I understand your feedback. What types of forms and questionnaires are you referring to? Would you be able to provide me with a little more information on exactly what you are looking to do? ... View more

Hi @MarkP1845, I think that having the sign up form slide in is a great idea! I want to open this idea up for voting so other users can share their feedback on this idea.  Timing of your sign up form is actually a feature included in our email plus package. with this feature you can tell your pop up form to display options such as one time only, once a day, once a week, and more.  ... View more

Hello @GordonJ13, Do you have the option "Allow registrants to join my contact list More Info" under optional features checked for your event? This is an option when setting up your event where you can allow registrants to sign up to your Constant Contact emails. Often times users won't have this enabled and if you do not it will automatically put your contacts into no permission set. This is due to the fact that they have signed up to your event, but have not given you permission to send them emails outside of it.  ... View more

Hello  @Sbsales ,  Thank you for taking the time to supply your feedback about our mobile editor. The app was made to allow users the ability to create and schedule campaigns on a mobile device and the website may have a different experience than what it would be on a larger screen. I am very sorry if this causes you difficulties when editing campaigns. I do want to understand your situation more so we can have a better idea as to what may be causing the issue. What type of phone are you using? If you are opening up the account in a browser on mobile what browser are you using? ... View more

Hello @LeonardM53, Thank you for the feedback on our coupon feature! You are required to enter your email address so customers can claim the coupon and so it is trackable in our system. This also helps in the case that a contact shares the coupon with another individual and you want to determine who this was. I understand that you feel as though this second step is unnecessary and I am sorry about that.  How do you track who uses the coupon? If you don't need the ability to track your coupon in Constant Contact you do have the option to use a coupon block which wouldn't require an email address. This allows customers to simply have a coupon they can print or show. ... View more

Hello @MarkP1845, I just want to take a moment to fully understand your feedback. What about our sign up forms are you looking to control? ... View more

 Hello @AndreaF,  Thank you for reaching out to us about the ability to search for your images by name. I am sorry that the lack of this feature makes it difficult to find your images. I will be tracking your feedback about our new editor for you. If you click on a placeholder image in your email template and click replace you should have the option to search by image name on this screen. I hope this helps with your process in the meantime! ... View more

Hello @AndrewM3, Thank you for all of your feedback on the image editor. I am very sorry that you feel like this change was not communicated to you well enough. We were using a third party service that allowed our users to edit their images and this service was unexpectedly discontinued. We tried to extend our usage of it for our users, however the third party deemed the discontinuation permanent. Due to the discontinuation, we were able to quickly implement a newer image editor that offers a lot of really cool features to our customers. I will definitely be tracking your feedback about the aspect ratio and the lack of frame options.  ... View more

Hello @KathyM6004, Thank you for the feedback on the mobile version of your email! I would like to make sure I understand what you a currently experiencing. Can you share a little bit more about what you are seeing? Is it that it looks different than the desktop version, or are your images too small? The mobile version is designed to stack images on top of each other and should be formatted in a way that is easier to read on mobile devices. This article about the mobile display should give you a good idea of what you should be seeing: Best Practices for Emails on Mobile Devices.  ... View more

Hello @NDCgraphics, Thank you for your feedback on our changes. At Constant Contact we always aim to make the product as user friendly as possible for our customers. I am very sorry that these changes feel more tedious to you and I will be tracking your feedback for you.  Currently, you can toggle between different views on your bounce screen. Right now you may see a drop down that reads "all bounce types" if you click on this you should be able to choose the bounce category you want. Once you choose the category you will see an option to select and you should be able to export these contacts into a file. Once you have your file you will want to enable advanced email permissions and upload your file of unsubscribed contacts. ... View more

 @ManuelL3 I'm sorry that the ability to filter your emails by date is not the perfect feature to help you find your previous campaigns. I can tell you that we are actively working on a search feature for the campaigns. We don't have an exact ETA for when this will be released to you, but I think this will greatly improve your future searches! ... View more