Please when we are dealing with hundreds or even thousands of emails the last thing we need is to struggle with re=subscribing a person that inadvertently unsubscribes themselves. Even though its their fault the customer does not see it that way! Whatever school you went to should have taught you that the "customer is ALWAYS right" and a little thing to you can cost US your customers thousands of dollars if we lose the wrong customer. Please may a simple email that we can send this type of customer and make so we can find it when we are working in the wee hours of the mornings trying to get a very important email out. We believe in no spamming BUT this is just too much to handle with all the other things we are fighting to get the word out they want.
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I tried to cancel my subscription last night, but the charge went through and you will not give a refund. I have used your platform for years, and have been a partner. But, since you will not refund me for charge that went through less than 24 hours ago, I will never use your service again.
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Love your stuff beyond words, but need Bounce Type in the Export, please. Boss wants those stats. I have to copy/paste off your website to pull the Types. It's so time consuming. Thanks for all your great stuff, user friendly and all the tools. Appreciate all you do! Keep up the good work!
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I love Canva but the integration is not smooth. Sometimes it does not load into my campaign email and I can't change the size of the image after publishing my canva document to make it larger or smaller. Also, the editing page for canva should be bigger, not just a rectangle in the middle of the screen. Thanks.
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adding multiple contacts This used to be easy. Now it is difficult. Adding a list doesn't allow indicating list or tags. Completely unhelpful.
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Trying to understand what email this invoice is for. (Marketing Assistant who handled this area just left.) Can you forward a copy of the email related to this invoice? Thanks Does this say no one opened the email? Thanks
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Brennan was BIG help, your startup process too! Looking forward to learning from, and profiting from CC service. Thanks. Dick Webster, Learning Communities, LLC, Columbus, OH
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please remove "insights" stats from Contacts view. I'm trying to clean up emails by searching, researching, and usually deleting, which mean every time I search a name the stats reload meaning I have to wait 1-4 seconds before I can search a new name.
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CONTACTS IS INCORRECTLY TAKING US TO LISTS... When I click on Contacts it is taking me to Lists. PLEASE FIX THIS KNOWN ISSUE. It has been like this for months. Very annoying.
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Okay, I'm asking you to help stop me from making mistakes, but I'm bet I'm not the only one. Twice in the past few months I have sent out emails in the PM rather than AM, and I wish there was a way to set the send time using 24 hour military style time instead of AM/PM.
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Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams