I sent a test email to "my" hotmail address from several of my email campaigns and regular emails. Regardless of whatever I do, the email(s) does not appear in my Hotmail inbox. I sent to wife's hotmail address - it did appear without issue. I am not blocking constant contact emails or doing anything to prohibit emails from coming into my inbox. This is EXTREMELY frustrating. Please help.
How do I know I sent emails out with confidence that the intended recipients receive?
Also, I have added addresses - not all are appearing under the campaign, but the email was received. The email address is appearing in the contact email listing.
Thank you for reaching out! I do see that you have gotten in touch with our support team. I hope they were able to take care of this for you, if not, let us know and we would be happy to see if we can troubleshoot further!
I see this was an issue in September 2018, but I seem to be having the same problem.
I send out a weekly email to a distribution list of parents for a school, and it looks like the Hotmail addresses don't get it. However, when I look at the sent report, it looks like they received them. I've checked with the Hotmail users, and most of them have not received it.
What can I do to fix this issue? (besides telling everyone to get a new email address)
Thank you for reaching out to the Community! I apologize this is happening with your contacts. However what you are actually experiencing is something different from this original thread. Hotmail is currently deferring all Constant Contact mail. Our Support is however currently investigating this issue. I have also added you to our queue to be notified when it is resolved.
Was there ever any resolution to this issue with Hotmail? My organization's campaigns continue to have issues were users with Hotmail addresses report never receiving messages, despite the reporting in CC showing that they were successfully Sent. Is there anything that the recipient can do to insure they are receiving these campaign messages?
Earlier this month Hotmail began deferring all Constant Contact mail. I apologize at this time this experience has not yet been resolved. With that being said you have also been added to be notified when there is a resolution as our Support is continuing to investigating this.