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Hotmail Recipients Not Receiving Emails

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Visitor

Hotmail Recipients Not Receiving Emails

I sent a test email to "my" hotmail address from several of my email campaigns and regular emails.  Regardless of whatever I do, the email(s) does not appear in my Hotmail inbox.  I sent to wife's hotmail address - it did appear without issue.  I am not blocking constant contact emails or doing anything to prohibit emails from coming into my inbox.  This is EXTREMELY frustrating.  Please help.

 

How do I know I sent emails out with confidence that the intended recipients receive?

15 REPLIES 15
Visitor

Re: Hotmail Recipients Not Receiving Emails

Also, I have added addresses - not all are appearing under the campaign, but the email was received.  The email address is appearing in the contact email listing.

 

CTCT Employee

Re: Hotmail Recipients Not Receiving Emails

Hello @ToddR0465,

 

Thank you for reaching out! I do see that you have gotten in touch with our support team.  I hope they were able to take care of this for you, if not, let us know and we would be happy to see if we can troubleshoot further!

 


Briody_W
Community & Social Media Support

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Occasional Visitor

Re: Hotmail Recipients Not Receiving Emails

I see this was an issue in September 2018, but I seem to be having the same problem.

 

I send out a weekly email to a distribution list of parents for a school, and it looks like the Hotmail addresses don't get it. However, when I look at the sent report, it looks like they received them. I've checked with the Hotmail users, and most of them have not received it.

 

What can I do to fix this issue? (besides telling everyone to get a new email address)

 

Thank you!

 

Annie

Highlighted
Moderator

Re: Hotmail Recipients Not Receiving Emails

Hi @AnnieQ1 

 

Thank you for reaching out to the Community! I apologize this is happening with your contacts. However what you are actually experiencing is something different from this original thread. Hotmail is currently deferring all Constant Contact mail. Our Support is however currently investigating this issue. I have also added you to our queue to be notified when it is resolved.


Frankie.P
Community & Social Media Support

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Member

Re: Hotmail Recipients Not Receiving Emails

Was there ever any resolution to this issue with Hotmail?  My organization's campaigns continue to have issues were users with Hotmail addresses report never receiving messages, despite the reporting in CC showing that they were successfully Sent.  Is there anything that the recipient can do to insure they are receiving these campaign messages?

 

Nick

 

Moderator

Re: Hotmail Recipients Not Receiving Emails

Hi @CalebeN 

 

Earlier this month Hotmail began deferring all Constant Contact mail. I apologize at this time this experience has not yet been resolved. With that being said you have also been added to be notified when there is a resolution as our Support is continuing to investigating this.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Re: Hotmail Recipients Not Receiving Emails

It seems that recipients in our contact list using Hotmail addresses are also not receiving our emails. 

Any updates on when this may be resolved?

Thanks for any information.

All Star

Re: Hotmail Recipients Not Receiving Emails

I'm tagging on to this post because I've been experiencing the exact same issue!

I sent out weekly newsletters for my youngest daughter's Elementary School and used to preview them by sending them to my hotmail address.

For the past couple of weeks these emails have arrived 4 hours late, 8 hours late and now sometimes even 2 days late. What's up with this??!


In addition to this, since I'm also at the receiving end of the emails, I am getting those in much later than I should. They are sent out on Sundays at 6pm.

Today I received mine at 9:35pm!

Since my older daughter's Middle School is also using Constant Contact for their weekly newsletters, I'm also receiving those newsletters hours after they have been sent. I used to recieve them at 4pm on Sundays; today I received it at 9:45pm.

 

I don't even know how many of our school's parents are affected by this besides me, but I'm sure there are still a lot of hotmail email addresses in use.

I can't believe Constant Contact thinks this is an acceptable situation??! 

 

The first emails I have seen on this forum about this issue - now that I'm researching this - date back to November of last year! 

How can you not have been able to resolve this in the mean time? 

Pointing the finger at Hotmail for "deferring Constant Contact emails" is not solving anything.  It just makes me wonder why Hotmail would have start doing this? And how can you keep replying that "Support is investigating this" when obviously nothing has improved, and apparently more and more people are being affected by this?

I'm completely baffled and very frustrated by this happening, and I think it's completely unacceptable.

CTCT Employee

Re: Hotmail Recipients Not Receiving Emails

Hey @DavidS6964,

 

Thank you for reaching out to us! I really do apologize for the delay that you are experiencing when sending to Hotmail. I have reached out to our Compliance team to see if there has been an update on this issue and have been told that our Senior ISP relations team is actively working on this as we speak. They currently don't have a set date that they know this will be resolved, but it is a top priority! I'm sorry I'm not able to give any more information about the resolution of this issue. Please let us know if you have any other questions! 

 

Desi_B
Community & Social Media Support

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