Hotmail Recipients Not Receiving Emails

[ToddR0465]

I sent a test email to "my" hotmail address from several of my email campaigns and regular emails.  Regardless of whatever I do, the email(s) does not appear in my Hotmail inbox.  I sent to wife's hotmail address - it did appear without issue.  I am not blocking constant contact emails or doing anything to prohibit emails from coming into my inbox.  This is EXTREMELY frustrating.  Please help.

How do I know I sent emails out with confidence that the intended recipients receive?

[ToddR0465]

Also, I have added addresses - not all are appearing under the campaign, but the email was received.  The email address is appearing in the contact email listing.

[Briody_W]

Hello @ToddR0465,

Thank you for reaching out! I do see that you have gotten in touch with our support team.  I hope they were able to take care of this for you, if not, let us know and we would be happy to see if we can troubleshoot further!

[AnnieQ1]

I see this was an issue in September 2018, but I seem to be having the same problem.

I send out a weekly email to a distribution list of parents for a school, and it looks like the Hotmail addresses don't get it. However, when I look at the sent report, it looks like they received them. I've checked with the Hotmail users, and most of them have not received it.

What can I do to fix this issue? (besides telling everyone to get a new email address)

Thank you!

Annie

[Frankie_P]

Hi @AnnieQ1 

Thank you for reaching out to the Community! I apologize this is happening with your contacts. However what you are actually experiencing is something different from this original thread. Hotmail is currently deferring all Constant Contact mail. Our Support is however currently investigating this issue. I have also added you to our queue to be notified when it is resolved.

[RitasFranchise]

Was there ever any resolution to this issue with Hotmail?  My organization's campaigns continue to have issues were users with Hotmail addresses report never receiving messages, despite the reporting in CC showing that they were successfully Sent.  Is there anything that the recipient can do to insure they are receiving these campaign messages?

Nick

[Frankie_P]

Hi @RitasFranchise 

Earlier this month Hotmail began deferring all Constant Contact mail. I apologize at this time this experience has not yet been resolved. With that being said you have also been added to be notified when there is a resolution as our Support is continuing to investigating this.

[Cabot PTOL418810255]

It seems that recipients in our contact list using Hotmail addresses are also not receiving our emails. 

Any updates on when this may be resolved?

Thanks for any information.

[DavidS6964]

I'm tagging on to this post because I've been experiencing the exact same issue!

I sent out weekly newsletters for my youngest daughter's Elementary School and used to preview them by sending them to my hotmail address.

For the past couple of weeks these emails have arrived 4 hours late, 8 hours late and now sometimes even 2 days late. What's up with this??!

In addition to this, since I'm also at the receiving end of the emails, I am getting those in much later than I should. They are sent out on Sundays at 6pm.

Today I received mine at 9:35pm!

Since my older daughter's Middle School is also using Constant Contact for their weekly newsletters, I'm also receiving those newsletters hours after they have been sent. I used to recieve them at 4pm on Sundays; today I received it at 9:45pm.

I don't even know how many of our school's parents are affected by this besides me, but I'm sure there are still a lot of hotmail email addresses in use.

I can't believe Constant Contact thinks this is an acceptable situation??! 

The first emails I have seen on this forum about this issue - now that I'm researching this - date back to November of last year! 

How can you not have been able to resolve this in the mean time? 

Pointing the finger at Hotmail for "deferring Constant Contact emails" is not solving anything.  It just makes me wonder why Hotmail would have start doing this? And how can you keep replying that "Support is investigating this" when obviously nothing has improved, and apparently more and more people are being affected by this?

I'm completely baffled and very frustrated by this happening, and I think it's completely unacceptable.

[Desi_B]

Hey @DavidS6964,

Thank you for reaching out to us! I really do apologize for the delay that you are experiencing when sending to Hotmail. I have reached out to our Compliance team to see if there has been an update on this issue and have been told that our Senior ISP relations team is actively working on this as we speak. They currently don't have a set date that they know this will be resolved, but it is a top priority! I'm sorry I'm not able to give any more information about the resolution of this issue. Please let us know if you have any other questions! 

[GordieCenter]

We also just sent a campaign today that has not been received by any of our contacts with Hotmail accounts.  I would like to be included on any updates about this issue!

[AllisonA317]

I can no longer receive any of my Constant Contact emails at my Hotmail address...and Balance Day Spa is my own business. I have contacted you several times now regarding this issue. It has NOT been resolved.

[Zoe_H]

Hello @AllisonA317,

Thank you for reaching out to the Community! I apologize that you are not receiving any of your email campaigns to your inbox in Hotmail. Have you checked your spam or junk folder and made sure your emails are not going there? If they are, take a look at this helpful article on how to make sure your emails don't go into spam. If not, please call our deliverability specialists for more assistance on this. Have a great Sunday!

[AllisonA317]

By Constant Contact's own admission, this is a known issue.  No...the emails are not in my spam or junk boxes (obviously, that would be the first place to look).  Your specialized teams are alledgely working on this...but to no avail (and yes...they have already been contacted).  This feedback is not at all helpful...this is an issue which is, apparently, affecting a lot of your clients.  

[Frankie_P]

Hi @AllisonA317 and @GordieCenter 

I apologize you are both having this experience with your Hotmail addresses. This is however a known issue that has been escalated to our senior ISP relations team. Please let us know if there is anything else we can assist with in the meantime.

[Frankie_P]

Hi everyone,

We wanted to give this thread an update on the status of this experience! After further troubleshooting with Hotmail support, our Support team was able to resolve the deliverability to Hotmail addresses. If for some reason this is not resolved in your account, please reach out to our Deliverability Department for further assistance.

[ErikaG1155]

One of my hotmail recipients is not receiving my emails. This caused a huge problem, as my program had a date change & she was unaware! What is being done to address this? I see from previous threads this has been going on for 2 years ?!?! Please advise.

[ToddR0465]

I dropped constant contact due to this issue - same is true with gmail account

Gmail and Hotmail route most to spam / junk due to links and from the fact email originates from Constant Contact.

In the case of hotmail - I couldn’t even find the emails in spam junk

Email service providers are routing so much to junk - I now only communicate via text

[CraigvilleCommunity]

Still have hotmail users not receiving messages. Please provide an update!

[Zoe_H · Accepted solution]

Hello @CraigvilleCommunity,

I apologize for the experience you are having with Hotmail delivery. It looks like this issue as been fixed and Hotmail users should be receiving your newsletters. If you could check with your users to see if your emails are in spam and then give our Delivery team a call and they will be able to do additional research on why your emails are not delivering to those contacts.