The automatically generated confirmation of a registration is putting the logo from the landing page on the email, but the logo is blurry. I've tested sending it to a yahoo, gmail and outlook address. Is there a way I can fix that - it looks fine on the landing page.
Hello @RaeSchafer ,
What is the size of the logo image that you have associated with the email basics?
I tried it with several versions but my preferred logo is 325 x 454. It looks fine on the landing page, but in the email it is very large. Probably the size of a page.
Does the logo look different between the desktop and mobile version of the confirmation email? Or is it the same blurriness?
It looks fine on the mobile version.
Thank you for the follow-up. We may need to keep exploring this issue, to see if we can recreate it, or to confirm if it's a weird fluke with this particular event / logo image.
For live troubleshooting, I'd advise calling general support. Otherwise you can utilize Chat support, or we can continue troubleshooting through the Community team by emailing social_support(at)constantcontact(dot)com. Regardless of the channel, we'll need some of the following info for troubleshooting:
If you choose to call or chat for live troubleshooting, it'd likely be beneficial to reference this Community thread, or provide the URL in the address bar.
Thank you. I have just sent 2 emails with the information you need, and a forward of the test confirmation email.
Thank you, I spoke with our higher level technical team, and they're going to investigate the sizing issue further. If they have any updates or suggestions/workarounds to communicate, they'll do so via email within the next four business days. I also tracked the feature request regarding global ticket limits that you mentioned.
Thanks. I appreciate the followup.
We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.
Start HereFeatured Article
Save time and build effective marketing campaigns with Campaign Builder.
See ArticleFeatured Article
From a modest college-era venture to thriving hospitality empire, learn more about the unexpected turns Matthew Polstein took to build his business.
See ArticleFeatured Article
Check out all the great articles, discussions, and events for the month of May!
See Article