Announcing our brand new Campaign Builder!

Reporting > Tickets, Show Numbers Error

PeterT4965
Marketing Legend
0 Votes

Events 2.0 Reporting > Tickets display erroneous sold ticket numbers under Sold/Total. I created an event, no invitations have been sent, no one has registered for the event, and Reporting > Registrants shows "0 registrants." However, the Sold tickets are erroneously displaying "3/40" and "2/60" in Reporting > Tickets.

1 REPLY 1
William_A
Administrator
0 Votes

Hello @PeterT4965 ,

 

I was able to recreate the issue and did additional troubleshooting, so you'll likely see a cancelled registration for a registrant named "test." Our higher level technical team is going to look into this further, and will be following up via email with any additional updates or troubleshooting/workaround information, within the next four business days. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (76%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST