Trouble Uploading Contacts with Safari

[BruceV993]

When I go to "Add Contacts" and click the "Upload from file" box, nothing happens in Safari. It works in Firefox, which I prefer not to use - the "drop files here" area appears. My Safari v18.3 has no content blockers or other restrictions active for ConstantContact. This has worked fine for me with Safari in the past - last time was late 2023. Any suggestions? 

[William_A]

Hello @BruceV993 ,

Is your Safari completely up-to-date? Does the issue occur in the private mode of Safari?

[BruceV993]

As I said, Safari, 18.3, the latest.

I will try private browsing - never had to do that before

[BruceV993]

Private browsing didn't help, and I already had Safari set to not use content blockers for CC. However, when I turned off ALL Safari extensions, the upload form worked. Very frustrating, but I appreciate your suggestion.

[William_A · Accepted solution]

The next step would be narrowing down which specific extension is causing the block. If it's something like an ad/pop-up blocker, you may need to see if you have to manually approve of our site's basic functionality, or see if it needs to have our domains and IPs safelisted.