About Lucas_D

Hi @JimS373,   Thank you for reaching out to us through the Community.  At this time,  it is not possible for us to have the From/Reply to email addresses be automatically customized in regards to who is receiving the email . The best option is create individual email campaigns with the required email addresses in the From/Reply addresses and schedule those out to their respective contacts/lists. I do apologize for any inconvenience this may cause, but please let us know if you need assistance with anything else. ... View more

 Hi @ValerieL673,   Thank you for reaching out to us through the Community. I am sorry to hear that you are not able to locate the resend feature. You want to make sure that your email campaigns/templates are within the Third-Generation Editor. The Legacy editor does not have the new resend functionality. To access the new Third-Generation editor, please click here. Also, if you need a visual for the resend option on the new Third-Generation editor, please click here. I hope this information helps. Please let us know if you have any further questions! ... View more

Hi @PSCC_BCS,   Thank you for reaching out to us through the Community. That is a great question! Unfortunately, at this time, it is not possible to have the autoresponders trigger to tags. We do appreciate the suggestion and I have submitted this request in to our developers for review. I do apologize for any inconvenience this may cause, but please let us know if you need assistance with anything else and feel free to send us feedback or suggestions regarding our product! Thank you! ... View more

 Hi @RonL907,   The automated emails for birthdays and anniversaries will send out to any contact on any particular month, provided that they have the correct information in their contact details for these two fields. To check who the autoresponder is sending to:   Click on Campaigns Click on the Autoresponder title Click on the number for Sent     This should take you to the reporting page that lists all the contacts that the autoresponder has sent to. If you wish to look at the specific months for these contacts, you can export the contact information of these contacts and look at birthday and anniversary information. For more information on these types of autoresponders, please click here. Please let us know if you have any further questions. ... View more

Hi @MargieW,   Thank you for reaching out to us through the Community. Even though you have already sent out your email campaign, you can still manually send the campaign to your contacts who have not opened your current email campaign. You first need to add the did-not-open contacts to a list. To do this:   Click on Reporting (to the top) Scroll down and click on one of the rate numbers for your campaign (Open, Click, Bounce, etc.) Click on Did Not Open (to the left) Check off the checkbox next to Name Click on Manage Lists and select Add to Lists Create a new list (Name it Did Not Open) Then, you can copy your email campaign and schedule it out to the Did Not Open list. I hope this helps. Let us know if you have any further questions!  ... View more

Hi @DinaC76,   Thank you for reaching out to us through the Community. We have updated the way you can access the Email Campaign short-link URL. You will no longer see the link icon displayed in the Campaign listing page. To access the short-link URL, click on Campaigns. Then, click on the button located to the right side of the sent email campaign called More. Finally, select the Share option and a pop-up will display the short-link URL. I hope this helps! Let us know if you have any further questions!   ... View more

Hi @CeciG5,   Thank you for reaching out to us through the Community. I am sorry to hear that you are experiencing this issue. I suggest that you contact our Deliverability team as they will be able to investigate this further for you. Their contact information and hours of operation can be found by clicking here. I do apologize for any inconvenience this may have caused, but please let us know if you need assistance with anything else. ... View more

Hi @CulturalCouncilPBC,   Thank you for reaching out to us through the Community. You are correct that this is the feature that is currently not available for accounts that have over 10,000 contacts within their database. I do apologize for any inconvenience this may cause in not having this ability at the moment. However, I have submitted this request to our developers on your behalf. Hopefully, this feature will be possible for accounts with over 10,000 contacts in the near future. As a workaround, you can add the contacts you have tags for into separate lists and email out to those lists. With that being said, please let us know if you need assistance with anything else.  ... View more

Hello,   At this time, we still do not have the ability to insert tables within the email campaigns. However, we are happy to announce that a 5-column layout has been released within the email campaign editor. This won't work for all table layouts that are requested, but it is an option to experiment with. The 5-column layout can be found by clicking on the Build tab located to the top left side of the screen when you are in the editor mode. Scroll down and you will see the 5-column layout which you can drag and drop into your email campaign. Also, you can delete one of the columns in this layout to give you a 4-column layout. For more information on this and for visual steps on how to use this layout, please click here. I hope this helps.  ... View more

Hi @SherylL15218,   Thank you for reaching out to us through the Community. Awaiting Confirmation occurs either when you send a confirmation email out to a contact or when you click on the option to resubscribe a contact, sending a resubscribe confirmation email to them. This status lets you know when someone has not responded yet. The contacts that are under this status need to confirm on the email that was sent out to them, that they will like to receive your mailings. Once they confirm, they will be taken out of the Awaiting Confirmation status. For more information on the different statuses we have in the Contact database, please click here. I hope this helps. Please let us know if you have any further questions.  ... View more

Hi @LKopsa,   Thank you for reaching out to us through the Community. First off, I will like to compliment how you have a nice branding of the colors within your email campaign. It is very important to make sure that your branding stays consistent and I think it is great that you used the feature to link the images within the email campaign. I also strongly suggest that you move over to our new editor for a more aesthetically updated newsletter. I recommend that you also minimize the size of your logo to ensure that your email campaigns stay nice and short. Also, for higher click rates, I suggest to decrease the number of characters of your email campaign. The average attention span is about 10 seconds, so we usually suggest to use about 50-150 characters within your email campaigns. I noticed that you have "click here" links that great to drive traffic to your site, but it is actually better to have more engaging call to action feature like the button feature. We have some great Knowledge Base articles that you can review to enhance the aesthetic of your email campaigns. Please look at these:   1. Using Buttons Instead of Links 2. Improve Open Rates 3. Improve Click Rates   I hope this helps. Please feel free to reach out to us with any questions or concerns that you may have!  ... View more

Hi @TheArcUS,   Thank you for reaching out to us through the Community! I can definitely understand how having this option will be more efficient when navigating through your unsubscribed contacts' details. We do appreciate the feedback you have provided us and I will be submitting this request in for you to our developers to see if this will be possible to add to our system. Please let us know if you need assistance with anything else. ... View more

Hi @MichelleMit,   Thank you for reaching out to us through the Community. That is a great suggestion! I have tracked this request to your account to notify our developers regarding the feature. Our developers appreciate the feedback and are always working hard to improve our customer's experience, so please feel free to reach out to us with any suggestions and feedback. Let us know if you need assistance with anything else. ... View more

Hi @MyShipleyDonuts,   Thank you for reaching out to us through the Community. I do apologize for any confusion that this might have caused. Basically, when a contact clicks on the Update Profile link at the footer, they will sent the Update Profile Email where they will receive the steps on updating their information within your database. That option of the Update Profile Email template is only for you to edit how that email looks when it gets sent to the contacts who have clicked on the Update Profile link. You cannot email this Update Profile email to your recipients. It will only come to them after they have clicked on the link to update their profile. I hope this helps. Let us know if you need assistance with anything else. ... View more

Hi @JackS034,   Thank you for reaching out to us through the Community. To merge your contact lists:   Click Contacts at the top of the menu bar in your Constant Contact account Click "Email Lists". Select any lists you want to merge together by clicking the check box. Click   Merge Type the new list name in the box provided Click  Merge To view the process of the merge, click on Activity to the top left of the Contacts management page. For more information on this, please click here. I hope this helps. Let us know if you have any further questions. ... View more

Hi @HeathM5,   Once you send out an email campaign to your contacts, they will need to click on the Update Profile link at the bottom of the footer. Then they will be able to change their preferences for which lists they would like to be subscribed to or not and also other changes to their contact details as well. I hope this helps. Let us know if you need assistance with anything else. ... View more

Hi @HeathM5,   Thank you for your reply. At the moment, we do not have a link that you can implement within your website that would allow the contacts to change their preferences. The reason is because the links are contact particular, it is tracked to their email address. We do however, have the Update Profile landing page where contacts can manage their preferences. This can be found within the Sign-up Forms page. Once you get to that page, click on Landing Pages and More option and you will see the Update Profile form. For more information on this and how to edit the update-profile form, please click here.   I do apologize for any inconvenience this may cause in not having this feature at the moment, but let us know if you have any additional questions. ... View more

Hi @ShirelyX0,   Thank you for reaching out to us. Upon reviewing your account, it looks like your account is due for a list review. In order to have the ability to send out your email campaigns, you will need to call in to speak with our List Review department. Their contact information can be found by clicking here. Let us know if you need assistance with anything else. ... View more

Hi @PlugFest,   Thank you for your reply. You are correct that the image block can only be inserted within the top of text block. I do apologize for any inconvenience this may have caused in not having this ability. If you wanted to have the image inserted with the appearance of being between the text block, you will need to copy and paste the text into a new text block and insert an image block above it. This way, it will give the impression that the image is between the text and you can align to the left,center, or right. Once again, I do apologize for the inconvenience this may cause. I hope this workaround helps. Let us know if you need assistance with anything else.   ... View more

 Hi @JoanneT46,   Thank you for reaching out to us through the Community. For Squarespace websites, it will be helpful for you to use our Inline sign-up forms and use both the universal and inline code to embed it within your website. For more information on creating the Inline form, please click here. The following information is regarding the steps on how to embed the Inline form to your Squarespace website.   Squarespace If you've created your website using Squarespace, use the steps below to install the Universal and Inline code. Universal Code : In Constant Contact, click   Universal Code   and copy the code. In Squarespace, click   Settings   >   Advanced   >   Code Injection. Paste the code into the footer section. Save your changes. Click to   Publish. Inline Placement Code : In Constant Contact, click the more icon on your sign-up form and select Inline Code. Copy the code. In Squarespace, select the desired page where you want your sign-up form to display and click   Edit. Click the   Add Block   button in the top right corner of the content editor. Scroll through the options and select   Code. Paste the Inline Placement Code into the block and click   Apply. Drag the code block to the desired location on the page. Click   Save. I hope this helps. Let us know if you need assistance with anything else. ... View more

Hi @PaulR6719,   Thank you for your reply. I will like to look into this further for you. Could you please email us at social_support(at)constantcontact(dot)com with the client information and also a reference to this post? Thank you! ... View more