About Lucas_D

Lucas_D · ‎08-02-2018

Hi @KarlaM36, Thank you for reaching out to us through the Community. I have removed the Constant Contact logo from your emails. You may need to log out and login again in order to see the change. Let us know if you need assistance with anything else.

Lucas_D · ‎07-23-2018

Hi @JimS373, Thank you for reaching out to us through the Community. At this time, it is not possible for us to have the From/Reply to email addresses be automatically customized in regards to who is receiving the email. The best option is create individual email campaigns with the required email addresses in the From/Reply addresses and schedule those out to their respective contacts/lists. I do apologize for any inconvenience this may cause, but please let us know if you need assistance with anything else.

Lucas_D · ‎07-06-2018

Hi @CeciG5, Thank you for reaching out to us through the Community. I am sorry to hear that you are experiencing this issue. I suggest that you contact our Deliverability team as they will be able to investigate this further for you. Their contact information and hours of operation can be found by clicking here. I do apologize for any inconvenience this may have caused, but please let us know if you need assistance with anything else.

Lucas_D · ‎06-28-2018

Hello, At this time, we still do not have the ability to insert tables within the email campaigns. However, we are happy to announce that a 5-column layout has been released within the email campaign editor. This won't work for all table layouts that are requested, but it is an option to experiment with. The 5-column layout can be found by clicking on the Build tab located to the top left side of the screen when you are in the editor mode. Scroll down and you will see the 5-column layout which you can drag and drop into your email campaign. Also, you can delete one of the columns in this layout to give you a 4-column layout. For more information on this and for visual steps on how to use this layout, please click here. I hope this helps.

Lucas_D · ‎06-28-2018

Hi @SherylL15218, Thank you for reaching out to us through the Community. Awaiting Confirmation occurs either when you send a confirmation email out to a contact or when you click on the option to resubscribe a contact, sending a resubscribe confirmation email to them. This status lets you know when someone has not responded yet. The contacts that are under this status need to confirm on the email that was sent out to them, that they will like to receive your mailings. Once they confirm, they will be taken out of the Awaiting Confirmation status. For more information on the different statuses we have in the Contact database, please click here. I hope this helps. Please let us know if you have any further questions.

Lucas_D · ‎06-19-2018

Hi @TheArcUS, Thank you for reaching out to us through the Community! I can definitely understand how having this option will be more efficient when navigating through your unsubscribed contacts' details. We do appreciate the feedback you have provided us and I will be submitting this request in for you to our developers to see if this will be possible to add to our system. Please let us know if you need assistance with anything else.

Lucas_D · ‎06-01-2018

Hi @LanaiCatSanctuary, Thank you for reaching out to us through the Community. I can definitely understand why you would want to customize the Thank You page of the sign-up forms as you could include among other things, a more personal message to the newly signed-up recipients. At this time, we still do not have the ability to customize this page, but I have tracked the request to notify our developers about the possibility of this feature. I do apologize for any inconvenience this may cause. I also want to mention that we have our Welcome Email campaigns that can be sent out to newly added recipients automatically upon singing up for your lists. Although this won't replace the Thank You page, you are able to create and customize a more personal email that will send out to your new contacts. For more information on this, please click here. Please, let us know if you need assistance with anything else.

Lucas_D · ‎05-29-2018

Hi @MyShipleyDonuts, Thank you for reaching out to us through the Community. I do apologize for any confusion that this might have caused. Basically, when a contact clicks on the Update Profile link at the footer, they will sent the Update Profile Email where they will receive the steps on updating their information within your database. That option of the Update Profile Email template is only for you to edit how that email looks when it gets sent to the contacts who have clicked on the Update Profile link. You cannot email this Update Profile email to your recipients. It will only come to them after they have clicked on the link to update their profile. I hope this helps. Let us know if you need assistance with anything else.

Lucas_D · ‎05-25-2018

Hi @VickiB534, Thank you for reaching out to us through the Community. Our system will automatically dedupe the lists if the same contacts are spread over multiple lists. Also, any contact that unsubscribes will automatically be removed from all lists and will be placed within the Unsubscribed status. They will not be able to receive any more mailings until they resubscribe. I hope this helps. Let us know if you have any further questions.

Lucas_D · ‎05-23-2018

Hi @JackS034, Thank you for reaching out to us through the Community. To merge your contact lists: Click Contacts at the top of the menu bar in your Constant Contact account Click "Email Lists". Select any lists you want to merge together by clicking the check box. Click Merge Type the new list name in the box provided Click Merge To view the process of the merge, click on Activity to the top left of the Contacts management page. For more information on this, please click here. I hope this helps. Let us know if you have any further questions.

Lucas_D · ‎05-15-2018

Hi @sallyr28, Thank you for reaching out to us through the Community. I have successfully removed the Constant Contact logo from the bottom of your email campaigns. You may need to just log out and log back in to see the changes. Let us know if you need assistance with anything else.

Lucas_D · ‎05-15-2018

Hi @Phoenix-Financial-Training, Thank you for reaching out to us through the Community. I have successfully removed the Constant Contact logo from the bottom of your email campaigns. You may need to log out and log back in to see the changes. Let us know if you need assistance with anything else.

Lucas_D · ‎05-03-2018

Hi @PlugFest, Thank you for your reply. You are correct that the image block can only be inserted within the top of text block. I do apologize for any inconvenience this may have caused in not having this ability. If you wanted to have the image inserted with the appearance of being between the text block, you will need to copy and paste the text into a new text block and insert an image block above it. This way, it will give the impression that the image is between the text and you can align to the left,center, or right. Once again, I do apologize for the inconvenience this may cause. I hope this workaround helps. Let us know if you need assistance with anything else.

Lucas_D · ‎04-17-2018

Hi @DavidH306, Thank you for reaching out to us through the Community. I have successfully removed the Constant Contact logo from your footer. Let me know if you need assistance with anything else.

Lucas_D · ‎04-11-2018

Hi @GretchenJ65, Thank you for reaching out to us through the Community. I am sorry to hear that you experienced this issue. It is possible to retrieve the contacts if they were on a specific list that you had emailed a campaign in the past. In order to locate the contacts, you would click on the "Reporting" tab located at the top of your navigation toolbar. Then, scroll down until you see the title of a specific campaign that you sent to that list. Click on the "Sent" number of contacts for that campaign. Once you have done that, you should be able to select the contacts that were removed and export them out to a spreadsheet which you can use to import them back in. I hope this helps. Let us know if you have any additional questions.

Lucas_D · ‎03-27-2018

Hi @REVG, Thank you for reaching out to us through the Community. I have successfully removed the Constant Contact logo from the bottom of your footer. You might have to log out and log back in to see the changes. Let us know if you need assistance with anything else.

Lucas_D · ‎03-27-2018

Hi @ASHLEYH775, Thank you for reaching out to us through the Community. I am sorry to hear that you are experiencing this issue with your pop-up form. Are you seeing an error message on the pop-up form? Could you perhaps send us a screenshot of what you are seeing? To edit your pop-up form, you will go to the "Sign-Up Forms" tab located in the navigation toolbar at the top of your Constant Contact account. Then, you will notice three little dots stacked vertically on top of each other to the far corner on each sign-up form you have. Click on those dots and you will see the option to edit. You should be able to make any edits and changes once you get to the editing interface. Let us know if you need assistance with anything else.

Lucas_D · ‎03-16-2018

Hi @Medinger, Thank you for reaching out to us through the Community. We do appreciate your request since it provides great feedback for our developers as they continue to work diligently in trying to improve our products. I have also tracked this to your account, notifying them about this request. Let us I know if you need assistance with anything else.

Lucas_D · ‎03-09-2018

Hi @TerryS922, I do apologize for the inconvenience this has caused. The reason why the "Forward to a Friend" option was left out of the new editor was because of its low usage. Also, we have improved the ability for our templates to maintain formatting/consistency when simply just using the forward the email option located in the email clients. I have however, tracked this feature request to your account to notify our developers. Again, I do apologize for the inconvenience.

Lucas_D · ‎03-07-2018

Hi @Anonymous, Thank you for replying back. I responded to your mention on the other thread. The "Forward to a Friend" functionality is only available on the Legacy template. At this time, the Third Generation editor does not include this functionality. I hope this information has helped. Let me know if you have any additional questions.

Lucas_D · ‎02-22-2018

Hi @APAARI, Thank you for reaching out to us through the Community. Since you are a paying client, I managed to remove the Constant Contact logo from the bottom of the footer. You may have to log out and log back in to see the changes. All your templates and email campaigns should now be without the Constant Contact logo. Let me know if I can assist with anything else.

Lucas_D · ‎01-18-2018

Hi @JDoone, You're welcome! Please feel free to reach out to us about anything else you encounter and we'll be glad to help you!

Lucas_D · ‎01-18-2018

Hi @JDoone, Thank you for reaching out to us through the Community! At this moment we do not have the ability to use HTML within the new editor. You will have to click on the Design tab located on the left side of the screen when you are editing your campaign. Once you click on that tab you will want to scroll a little bit down until you see a section that says "Fonts". Then, you will click on the "A" that has a color bar underneath it and select a new color. This changes the global font of the template without messing with any text you've manually changed in the body of the template.

Lucas_D · ‎01-10-2018

Hi @FB-user, Sorry for any inconvenience not having this feature may have caused you. However, I am happy to report that it is now available in the third-generation editor. Click here for an article on how to use it!

Lucas_D · ‎01-09-2018

Hello @Cebeo and @PaulC20, Thank you for your replies regarding this issue. I apologize for the inconvenience this might have caused. I can understand how sending campaigns to customers that are showing up as malicious can be harmful to the trust of the customers. Our developers are working quickly to try to get a resolution. In the meantime, we encourage you to also report this issue to Microsoft as it will help to expedite the resolution. I will make sure you are notified when it is resolved. If you have any further questions for me, please feel free to ask.

Lucas_D · ‎01-08-2018

Hi @AlanJ161, Thank you for you reply! It is my pleasure to assist in anyway that I can! Here is the screenshot of how the images are supposed line up and where the text block should be inserted. The three image layout should be under the builds tab at the very bottom. Once you have inserted the three image layout to your campaign, you can then insert the text block underneath it.

About Lucas_D

Re: Please remove The Contant Contact info from my...

Re: Customize Reply to and From email addresses

Re: All Roadrunner Contacts Bounced as Undeliverab...

Re: Inserting a table

Re: Awaiting confirmation

Re: Be able to view opt-outs from some lists in ad...

Re: Thank you on Sign Up Forms

Re: Update Profile Email

Re: Will Constant Contact automatically dedupe whe...

Re: Can I merge 2 Email List into one

Re: Can Somebody Remove the Constant Contact Banne...

Re: Remove Constant Contact logo from all my email...

Re: Text Wrapping

Re: Email footer

Re: Deleted contacts by mistake

Re: Email footer

Re: How to edit pop up sign up form

Re: Forward email button

Re: "Forward to a Friend" Button

Re: "Forward to a Friend" Button

Re: Constant Contact Logo on footer

Re: Need to change color of bullets!

Re: Need to change color of bullets!

Re: Where is the option to 'view in browser' in an...

Re: Microsoft Office 365 Safelinks is flagging Con...

Re: Multiple Pictures