About Lucas_D

Hi @TomC12,   Thank you for reaching out to us through the Community. I am sorry to hear that you are experiencing this issue. Once you schedule a post to go out on social share, there should be various thirty-minute marks from which you can select from. Are you making sure to use the scroll option in time selection pop-up screen? Is the scrollbar available for you? If you do not see the scrollbar, can let us know what browser you are currently using? Thank you!   ... View more

Hi @Al-Mahdi.Islamic.Community.Centre,   Thank you for reaching out to us through the Community. At this time, it is not possible to embed a form within our email campaigns. I do apologize for any inconvenience this may cause. However, if it is possible for you to grab a URL for the form, you may be able to insert it within the email campaign. With that being said, I have submitted this feedback over to our developers. Let us know if you need assistance with anything else.  ... View more

Hi @user3351,   Thank you for reaching out to us through the Community. I am sorry to hear that you are experiencing this issue. I will like to look into this for you. What type of campaign are you trying to create? Is it an event, email, survey, etc.? Could you provide a screenshot of the error page or pop-up that is stating that there's an issue with the activation of the campaign? If you could answer these questions, it will help us source out the issue. Thank you! ... View more

Hi @GregoryB6,   Thank you for reaching out to us through the Community. I am sorry to hear that you are experiencing this issue. I will like to look into this further for you. Have you attempted to switch to different browsers? Also, have you attempted to go into incognito/safe window to see if this may not be a cache-related issue? Do you have any plug-ins or browser extensions? Have you attempted to disable them? For troubleshooting steps on how to do this, please click here. If you can answer these questions, it can help us source out the issue. Thank you for your cooperation!  ... View more

Hi @Prolitus-Technologies,   Thank you for reaching out to us through the Community. I am sorry to hear that you are not able to receive the verification email. Upon reviewing your account, I noticed that you have role addresses within the account waiting to be verified. Constant Contact does not send emails to role addresses, but we suggest that you use personal email addresses as there will be less issues with deliverability and verification. For more information on role addresses, please click here.    Also, if you are still wanting to verify your role address, you can reach out to our Support team and they will be able to assist you since they will need to go through account sensitive information that we cannot process within the Community due to security reasons. For hours of operation and contact information, please click here. Thank you! ... View more

Hi @DonS909,   Thank you for reaching out to us through the Community. I saw that you reached out to us via email and I have replied there with some inquiries so that we may investigate further as to why you are experiencing issues with chat support. Thank you! ... View more

Hi @HPMSI,   Thank you for reaching out to us through the Community. It is possible for you to either create a survey or an event campaign to collect information from your contacts. However, this information would not automatically be sent to you as you would need to export the data after the results have accumulated. Or you can create a form external to Constant Contact and insert the link to that form within your email campaigns. I hope this information helps. Let us know if you have any further questions. ... View more

Hi @VirginiaF69,   Thank you for reaching out to us through the Community. I reviewed the images in your library, but I did not see the images sideways. Are you looking in your Library through the desktop or mobile? Also, if an image does come up as sideways, you can edit the image and rotate it within the image editor. For access to our image editor, please click here. Let us know if you have any further questions.   ... View more

Hi @JenniS13,   Thank you for reaching out to us through the Community. I do apologize for any inconvenience this may cause. I can understand how this can sometimes get in the way when you are trying to make edits within your email campaign. The best option is just to make sure you scroll down the page to ensure that the toolbar does not get in the way. I have submitted this feedback to our developers so that they may continue to review this functionality and improve the user experience. Let us know if you need assistance with anything else. ... View more

Hi @SCFoundation2016,   Thank you for reaching out to us through the Community. Due to security purposes, we cannot handle personal billing inquiries through the Community, but please feel free to reach out to our Billing team as they will be able to assist you with this. Their hours of operation and contact information can be found by clicking here. Let us know if you need assistance with anything else!  ... View more

Hi @RoverLibrary,   Thank you for your inquiry! I can definitely understand how beneficial it would be to include a table of contents block in the Third-Generation editor. At this time, there is no specified date as to when a table of contents block is going to be designed or released, but I have submitted this feedback to our developers.   It is possible to emulate something like a table of contents within the Third-Generation editor. You can use our layout blocks located under the Build tab and choose the two-column layout. You can build on those columns by adding additional blocks within them. For more information on this, please click here. I do apologize for any inconvenience in not having this feature at the moment, but I hope this information helps! Let us know if you have any further questions! ... View more

Hi @BrentT486,   Thank you for your reply. We have no records of receiving an email from this email address that you have provided. Could you please, attempt to send another email to us at social_support(at)constantcontact(dot)com. Thank you! ... View more

Hi @KathyD2040,   Thank you for reaching out to us through the Community. I am sorry to here that you that were you not able to get support on this yet. In order to print our your email list, you will need to export them in the Contacts management page. To do this, click on Contacts to the top and then click on the email list that you wish to export. Once you have selected them, check off the box next to Name and click on Export. Finally, click on the Activity tab to the top, and click on Download CSV or Excel. You should then be able to print that file. For detailed steps and illustrations on this, please click here. I hope this helps! Please, let us know if you have any further questions. ... View more

Hi @SharonR53,   Thank you for reaching out to us through the Community. That is a great suggestion, but at the moment we do not have the ability to insert the social media icons in the header of the email campaign. A workaround would be to insert the social media icons at the very top of the email campaign since that would be the closest it can get to the header. With that being said, I have submitted this request in to our developers for review and I do apologize for any inconvenience this may cause, but please let us know if you need assistance with anything else.  ... View more

Hi @MonicaS9159,   Thank you for reaching out to us through the Community. At this time, it is not possible to insert HTML code to create an embedded payment option within the newsletter. The best option for now is to have the contacts go externally to the website and pay through there. With that being said,  I have submitted this request over to our developers and hopefully this will be something that can be added to our system in the future. I do apologize for any inconvenience this may cause, but please let us know if you need assistance with anything else.  ... View more

Hi @JimS373,   Thank you for reaching out to us through the Community.  At this time,  it is not possible for us to have the From/Reply to email addresses be automatically customized in regards to who is receiving the email . The best option is create individual email campaigns with the required email addresses in the From/Reply addresses and schedule those out to their respective contacts/lists. I do apologize for any inconvenience this may cause, but please let us know if you need assistance with anything else. ... View more

 Hi @ValerieL673,   Thank you for reaching out to us through the Community. I am sorry to hear that you are not able to locate the resend feature. You want to make sure that your email campaigns/templates are within the Third-Generation Editor. The Legacy editor does not have the new resend functionality. To access the new Third-Generation editor, please click here. Also, if you need a visual for the resend option on the new Third-Generation editor, please click here. I hope this information helps. Please let us know if you have any further questions! ... View more

Hi @PSCC_BCS,   Thank you for reaching out to us through the Community. That is a great question! Unfortunately, at this time, it is not possible to have the autoresponders trigger to tags. We do appreciate the suggestion and I have submitted this request in to our developers for review. I do apologize for any inconvenience this may cause, but please let us know if you need assistance with anything else and feel free to send us feedback or suggestions regarding our product! Thank you! ... View more

Hi @TriciaB78,   Thank you for replying back to us and providing this information! I can definitely understand how beneficial and efficient it would be to have HTML access to make these minor changes. I have tracked the request to your account and have provided our developers with the specifics as to why the request is being made as well.   I want to touch on a few of the reasons for the request of HTML. In regards to custom fonts, we don't allow them because of the lack of compatibility they can have with different email clients. It would not be ideal to include font types that are not supported in a wide range of email clients and devices. For inserting text over an image, we do have an image editor tool that allows you insert a text over an image. This can be used for now as a workaround since there is currently no option to do this through the HTML.   You posted this elsewhere within the Community, but as a workaround for the button customization inquiry, you can navigate through different websites that provide tools and allow you to create buttons as images. You can then upload those buttons within the editor and link them with the required URL's.    I do apologize once again for not having the ability to perform these functionalities through HTML, but let us know if you need assistance with anything else and please reach out to us with any great feedback or suggestions that you may have! Thank you! ... View more

Hi @csENTADV,   Thank you for reaching out to us through the Community. It seems that you do not have multiple users in the account. If you wish to update the account owner information (who is also a user), you will need to go to the Personal Information section of the account and update the information there.   Click on the name to the top right Click on My Account Under My Profile, click on Personal Information     For more information on changing the account owner information, please click here. I hope this information helps, please let us know if you have any further questions.  ... View more

Hi @KatieG207,   Thank you for reaching out to us through the Community. You can make your newsletter longer by adding more blocks to it. The more blocks you add from the Build tab in the editor, the longer the email newsletter will become. To add a block in, you can either drag and drop the block in the newsletter or double-click on the block and it will populate to the bottom of your newsletter. For a tutorial on our drag and drop feature, please click here.   Also, as a general rule of thumb, you want to make sure you don't have to scroll more than three times on your mouse when viewing the email campaign. The reason is because longer email campaigns usually do not produce good open rates or click rates. The principle is: less is more when it comes to email newsletters. For more information on improving your open rates, click here. For click rates, please click here. I hope this information helps! Let us know if you have any further questions! ... View more

 Hi @RonL907,   The automated emails for birthdays and anniversaries will send out to any contact on any particular month, provided that they have the correct information in their contact details for these two fields. To check who the autoresponder is sending to:   Click on Campaigns Click on the Autoresponder title Click on the number for Sent     This should take you to the reporting page that lists all the contacts that the autoresponder has sent to. If you wish to look at the specific months for these contacts, you can export the contact information of these contacts and look at birthday and anniversary information. For more information on these types of autoresponders, please click here. Please let us know if you have any further questions. ... View more

Hi @MichaelT246,   Thank you for reaching out to us through the Community. If you know that these contacts are valid addresses, but they are bouncing, then you will want to reach out to our Deliverability team as they will be able to investigate the contacts' addresses and assist you further with the bounces. I suggest that you contact them through their contact information which can be found by clicking here. Please let us know if you need assistance with anything else. ... View more

Hi @PeterP66,   Thank you for reaching out to us through the Community. I am sorry to hear that you are experiencing this issue. I have submitted this over to our upper support team so they can investigate further on why the folder is only displaying two images when it should be displaying more. I noticed that these steps help populate all the images in that particular folder:   Click on Library (at the top) Click on the folder that the images are a part of Click on any other folder Click back on the original folder You should still be able to access the images in the folder, but I do apologize for any inconvenience it may cause to have to do these extra steps. Also, where did you acquire these images? Was it through social media? Imported from your phone? Any information regarding the source of these photos/images will be useful. Thank you for your cooperation! Let us know if you need assistance with anything else! ... View more

Hi @MargieW,   Thank you for reaching out to us through the Community. Even though you have already sent out your email campaign, you can still manually send the campaign to your contacts who have not opened your current email campaign. You first need to add the did-not-open contacts to a list. To do this:   Click on Reporting (to the top) Scroll down and click on one of the rate numbers for your campaign (Open, Click, Bounce, etc.) Click on Did Not Open (to the left) Check off the checkbox next to Name Click on Manage Lists and select Add to Lists Create a new list (Name it Did Not Open) Then, you can copy your email campaign and schedule it out to the Did Not Open list. I hope this helps. Let us know if you have any further questions!  ... View more

Hi @FionaW42,   Thank you for reaching out to us through the Community. I'm sorry to hear that you are experiencing this issue. There are no major reports about this issue, but I will like to look into this further for you. Could you please email us the title of the email campaign you are working on and the Instagram link you are trying to insert within your email campaign at social_support(at)constantcontact(dot)com? Thank you!   ... View more

Hi @PatriciaB19,   Thank you for reaching out to us through the Community. To update the address on the footer of your email:   Click on Campaigns (to the top) Click on the title of the email campaign that you are working in Scroll down and click on footer section Edit your address If you need a visual on how to do this, please click here for our Knowledge Base article on how to edit the footer address in the email campaigns. I hope this helps! Let us know if you need assistance with anything else! ... View more