Hi @TriciaB78,   Thank you for replying back to us and providing this information! I can definitely understand how beneficial and efficient it would be to have HTML access to make these minor changes. I have tracked the request to your account and have provided our developers with the specifics as to why the request is being made as well.   I want to touch on a few of the reasons for the request of HTML. In regards to custom fonts, we don't allow them because of the lack of compatibility they can have with different email clients. It would not be ideal to include font types that are not supported in a wide range of email clients and devices. For inserting text over an image, we do have an image editor tool that allows you insert a text over an image. This can be used for now as a workaround since there is currently no option to do this through the HTML.   You posted this elsewhere within the Community, but as a workaround for the button customization inquiry, you can navigate through different websites that provide tools and allow you to create buttons as images. You can then upload those buttons within the editor and link them with the required URL's.    I do apologize once again for not having the ability to perform these functionalities through HTML, but let us know if you need assistance with anything else and please reach out to us with any great feedback or suggestions that you may have! Thank you! ... View more

Hi @AlexG555,   Thank you for reaching out to us through the Community. It seems that you do not have multiple users in the account. If you wish to update the account owner information (who is also a user), you will need to go to the Personal Information section of the account and update the information there.   Click on the name to the top right Click on My Account Under My Profile, click on Personal Information     For more information on changing the account owner information, please click here. I hope this information helps, please let us know if you have any further questions.  ... View more

Hi @KatieG207,   Thank you for reaching out to us through the Community. You can make your newsletter longer by adding more blocks to it. The more blocks you add from the Build tab in the editor, the longer the email newsletter will become. To add a block in, you can either drag and drop the block in the newsletter or double-click on the block and it will populate to the bottom of your newsletter. For a tutorial on our drag and drop feature, please click here.   Also, as a general rule of thumb, you want to make sure you don't have to scroll more than three times on your mouse when viewing the email campaign. The reason is because longer email campaigns usually do not produce good open rates or click rates. The principle is: less is more when it comes to email newsletters. For more information on improving your open rates, click here. For click rates, please click here. I hope this information helps! Let us know if you have any further questions! ... View more

 Hi @RonL907,   The automated emails for birthdays and anniversaries will send out to any contact on any particular month, provided that they have the correct information in their contact details for these two fields. To check who the autoresponder is sending to:   Click on Campaigns Click on the Autoresponder title Click on the number for Sent     This should take you to the reporting page that lists all the contacts that the autoresponder has sent to. If you wish to look at the specific months for these contacts, you can export the contact information of these contacts and look at birthday and anniversary information. For more information on these types of autoresponders, please click here. Please let us know if you have any further questions. ... View more

Hi @MichaelT246,   Thank you for reaching out to us through the Community. If you know that these contacts are valid addresses, but they are bouncing, then you will want to reach out to our Deliverability team as they will be able to investigate the contacts' addresses and assist you further with the bounces. I suggest that you contact them through their contact information which can be found by clicking here. Please let us know if you need assistance with anything else. ... View more

Hi @PeterP66,   Thank you for reaching out to us through the Community. I am sorry to hear that you are experiencing this issue. I have submitted this over to our upper support team so they can investigate further on why the folder is only displaying two images when it should be displaying more. I noticed that these steps help populate all the images in that particular folder:   Click on Library (at the top) Click on the folder that the images are a part of Click on any other folder Click back on the original folder You should still be able to access the images in the folder, but I do apologize for any inconvenience it may cause to have to do these extra steps. Also, where did you acquire these images? Was it through social media? Imported from your phone? Any information regarding the source of these photos/images will be useful. Thank you for your cooperation! Let us know if you need assistance with anything else! ... View more

Hi @MargieW,   Thank you for reaching out to us through the Community. Even though you have already sent out your email campaign, you can still manually send the campaign to your contacts who have not opened your current email campaign. You first need to add the did-not-open contacts to a list. To do this:   Click on Reporting (to the top) Scroll down and click on one of the rate numbers for your campaign (Open, Click, Bounce, etc.) Click on Did Not Open (to the left) Check off the checkbox next to Name Click on Manage Lists and select Add to Lists Create a new list (Name it Did Not Open) Then, you can copy your email campaign and schedule it out to the Did Not Open list. I hope this helps. Let us know if you have any further questions!  ... View more

Hi @FionaW42,   Thank you for reaching out to us through the Community. I'm sorry to hear that you are experiencing this issue. There are no major reports about this issue, but I will like to look into this further for you. Could you please email us the title of the email campaign you are working on and the Instagram link you are trying to insert within your email campaign at social_support(at)constantcontact(dot)com? Thank you!   ... View more

Hi @PatriciaB19,   Thank you for reaching out to us through the Community. To update the address on the footer of your email:   Click on Campaigns (to the top) Click on the title of the email campaign that you are working in Scroll down and click on footer section Edit your address If you need a visual on how to do this, please click here for our Knowledge Base article on how to edit the footer address in the email campaigns. I hope this helps! Let us know if you need assistance with anything else! ... View more

Hi @EricH98907,   Thank you for reaching out to us through the Community. We are happy to assist and help you here in the Community! If you can describe what sort of assistance you need, we will be glad to assist you with it! Thank you!  ... View more

Hi @SimonM545,   I am sorry to hear that our platform feels unsatisfactory. Could you explain in more detail about the loss of contacts that you experienced? How many contacts did you lose from the account? When did you lose them?    Also, are you receiving any error messages when the site crashes? If so, could you please provide a screenshot of the error message? What actions are you taking before the site crashes? Are you editing a particular block? Does the site crash when you are just navigating through the platform? For workaround steps to resolve the slowness:   Change Browsers Log in through Incognito/safe mode to see if it may not be a cache-related issue Update computer system If you can explain in more detail about the issues that you experienced, we can try to source out the causes for these issues. We appreciate any information you may provide us! Thank you! ... View more

Hi @AliciaR5,   Thank you for reaching out to us through the Community. Due to security purposes, all cancellations and suspensions must be processed by our Billing team by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. Their contact information and hours of operation can be found by clicking here. Let us know if you need assistance with anything else. ... View more

Hi @JonathanD0336,   Thank you for reaching out to us through the Community. Due to security purposes, we cannot suspend accounts through the Community. Please feel free to reach out to our Billing team who will be able to assist you with the suspension of your account. Their hours of operation and contact information can be found by clicking here. Let us know if you need assistance with anything else. ... View more

Hi @Phoenix-Financial-Training,   Thank you for your reply. We have replied to the email you had sent us with the contact information. A case has been submitted in for you. Thank you! ... View more

Hi @ChristopherP37,   Thank you for reaching out to us through the Community. Due to security purposes, all cancellations must be done through our Billing team by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. You can reach out to our Billing team through their international number, which can be found by clicking here. Please let us know if you need assistance with anything else. ... View more

Hi @DinaC76,   Thank you for reaching out to us through the Community. We have updated the way you can access the Email Campaign short-link URL. You will no longer see the link icon displayed in the Campaign listing page. To access the short-link URL, click on Campaigns. Then, click on the button located to the right side of the sent email campaign called More. Finally, select the Share option and a pop-up will display the short-link URL. I hope this helps! Let us know if you have any further questions!   ... View more

Hi @KVP,   Thank you for reaching out to us through the Community. I have tracked this request to your account and have notified our developers about the suggestion. I do apologize for any inconvenience this may cause in not having this ability, but we most certainly appreciate any feedback and suggestions you may provide us. Please let us know if you need assistance with anything else.  ... View more

Hi @MarshallH,   Thank you for reaching out to us through the Community. At this time, we do not have the ability to add the registrants to a list from the management page of your registrants. I do apologize for any inconvenience this may cause. As a workaround, you can export the export the Event Report and import the Excel file into the necessary contact list. To export an event report:   Click on Campaigns Select your Event Click on the Reporting Tab in your Dashboard page Click Export Report Select Custom Report On this page, you can customize and export the necessary information about your attendees that you require. For more information on this, please click here. With that being said, I have submitted a request in to our developers in hopes that this feature can be implanted within the product in the near future. Let us know if you need assistance with anything else. ... View more

Hi @ThomasG776,   I am sorry to hear that you were not able to get in contact with our List Review team. I understand how important it is to be able to get started with your mailings and send them out to your contacts. We have not received any other reports regarding this sort of difficulty in reaching out to our List Review team. I suggest to try reaching out to them again through their contact information which can be found by clicking here.Once again, I do apologize for any inconvenience our list review process may have caused. ... View more

Hi @user42053,   Thank you for reaching out to us through the Community. I'm sorry to hear that you are experiencing difficulty in logging into your account. What problem are you having when you are trying to log in? Are you receiving any sort of error message? Have you attempted to use a different browser? If you can explain the issue that you are experiencing in more detail, then we can source out the problem. Thank you! ... View more

Hi @BetsyB10,   Thank you for reaching out to us through the Community. I'm sorry to hear that you are experiencing this issue. I will like to look into this further for you. Are you receiving any error messages? Does the website crash at any point? Which browser are you currently using? For troubleshooting steps I suggest:   Switching browsers (Browser Compatibility) Going into Incognito/safe mode to see if it is not a cache-related issue Updating your Computer system For more information on these troubleshooting steps, please click here. Please let us know if these troubleshooting steps do not resolve the slowness. Thank you! ... View more

Hi @PamelaS98,   Thank you for reaching out to us through the Community. I am sorry to hear that you are experiencing this issue. There can be a few reasons as to why the image may not be showing up. Sometimes, the recipient may not have their email client enabled with allowing images to show up automatically, so they need to right-click on the image and select the option to have it display. I suggest that they also try opening their emails in different browsers since it is possible that they may have images blocked in their browsers. They can try unblocking images in their browsers. For information on how to do this, please click here.  For more information on what other reasons that may be causing the images from not showing up, please click here. Let us know if this helps. Please reach out to us if you have any further questions.  ... View more